Liebherr Troubleshoot Advisor (TSA)
The Troubleshoot Advisor (TSA) is an application engineered to analyse machinery failures, aiding users by offering direct links to support articles with step-by-step guides for recognising and addressing issues. Liebherr Mining has pioneered a cutting-edge software tool to minimise downtime while optimising troubleshooting efficiency. Currently, this software tool aids field service teams in over 20 countries.
Enable your workforce to troubleshoot 24/7 as our best experts
Liebherr's dedicated team of engineers, technicians, and developers follow up with your workforce to make sure that their problems are resolved effectively and efficiently.
Minimise downtime by maximising troubleshooting efficiency
The process is simple: connect, indicate the problem, and let the application helping you finding solutions.
Developed in collaboration with highly skilled Liebherr technicians
To achieve an effective and efficient tool, Liebherr develops all technical procedures by combining the experiences from the feedback of the on-site technicians and our engineering department.
The platform has been built with easy navigation to find a problem and solution within three clicks. The user requires no prior computer skills. The interface offers users easy-to-follow, step-by-step procedures to resolve the problem.
Advanced Artificial Intelligence
The system is based on technologies that allow for both easy control, and high functionality to solve complex problems using knowledge based engineering.
Advanced and complete assistance for minimising downtimes
Liebherr continues to develop more than 1,000 troubleshooting guides which correspond to more than 1,500 actions and solutions including pictures and videos. it is available for the full range of Liebherr mining products, from the R 9100 to the R 9800 hydraulic excavators, and from the T 264 to the T 284 haul trucks.
Expert knowledge base is growing every day
Our dedicated team adds new content to improve the functionalities and adapt the guides throughout the lifecycle of a product. Images, videos and technical descriptions are always being developed to create a more thorough, powerful, and efficient database.