Customer service, in such a complex and technologically advanced industry such as the aerospace industry, brings new and unheralded challenges repeatedly. It is necessary to develop flexible and creative solutions, often under time pressure and in teams that have to be coordinated on an international level.
Achieving the optimum result with advice and support? Only with your assistance!
Are you good at dealing with people and interested in technical products? Are you looking for an active opportunity to use your organization and coordination skills?
You can put your communication skills to the test in our customer support team. Your solution-oriented thinking will help our customers achieve the best possible results. With us, you can expect varied tasks and exciting challenges!
What is waiting for you here:
Highlights of the area of employment customer service
You will have a highly cross-functional role dealing with a wide range of topics (technical, commercial, organizational).
After sales is a very important discipline for customer satisfaction.
You provide professional expertise, advice and guidance at all stages on policies, procedures, laws, employment standards and regulations.
You will have the chance to stay state of the art regarding technical knowledge to solve problems.
People who are willing to work in this area of employment enjoy interaction with others (customers, departments, partners).
You work internationally and you can use your language skills on a daily basis.
The tasks that are waiting for you:
- Technical advice (e.g. dealing with technical requests, preparing service information, making offers)
- Promoting and ensuring customer satisfaction, responsiveness and delivery performance for all service products
- Dealing with customer complaints
- Being the single point of contact for customers for all service-related activities
- Warranty management
- Spare parts handling and evaluation for service orders
- Coordinating and managing projects as well as actions associated with after-sales service
Impressions of our daily business
Possible competencies you will use in this area section:
- Industry knowledge
- Work experience in technical customer service, sales or business administration
- Technical education as technician or bachelor’s defree in a related field preferred
- Strong verbal and written communication skills
- Customer-focused and solution-oriented way of thinking and acting
- Good English language skills, other foreign languages are beneficial
- Good technical knowledge (demonstrated mechanical and electrical maintenance skills)
- Risk anticipation and health orientation
- Familiarity with MS Office programs
Projects
Are you interested in a different field?
We offer a very wide range of different occupational fields in which you can apply your individual skills and abilities.
