Service Manager - Construction Heavy EquipmentManassas, VA | Job ID 28271

Responsibiliites

The Service Manager has the overall responsibility for the product support operations of the retail branch.  This includes overseeing the day-to-day internal/external service repairs; and management of product support personnel.

Responsibilities

• Maintains/establishes a well-organized, profitable work center with strong emphasis on customer relations.
• Completes authority within guidelines set by the Retail Product Support Manager.
• Opens and closes service work-orders
• Schedules workload for in-house and field staff.
• Identifies training needs and oversees training schedule for service staff.
• Oversees cleanliness of facility and grounds.
• Oversees warranty claims.
• Works with parts department on parts ordering for repairs in process.
• Travels and works on customer machines in the field as required.
• Operates and maintains electric and/or air powered hand tools.
• Assists in testing and commissioning of products as necessary.
• Performs pre-start checks and ensures product is ready for start-up as necessary.
• Meets quality standards with no supervision and minimum required rework.
• Operates forklifts and overhead cranes as required.
• Reads various measuring tools including micrometers, calipers and torque wrenches.
• Maintains quality standards through visual and mechanical inspection methods.
• Works safely by following established safety procedures.
• Handles and disposes of hazardous wastes such as oil, antifreeze, transmission fluid, auto parts cleaner and similar material.
• Troubleshoots using hydraulic and/or electrical schematics.

Supervisory Duties

• Directly manages service technicians and supporting staff.
• Responsible for the overall direction, coordination and evaluation of Service team.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies

Competencies

• Associates or Technical degree in a related field plus five years of experience; or equivalent combination of education and experience.
• Travel domestically up to 40% of the time.
• Ability to obtain and maintain a valid driver’s license.
• Knowledge of construction equipment products and the industry.
• Ability to create and foster a team environment.
• Have good written and verbal communication skills.
• Proficient in Microsoft Office products such as Word, Excel, and Outlook.
• Ability to direct and manage others.
• Strong customer relations skills with ability to explain and sell necessary repairs.
• Knowledge of mechanical repairs and troubleshooting.
• Ability to read schematic diagrams.
• Ability to push, pull or carrying up to 50 pounds.

Our Offer

A comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days.  Applications are only accepted via the online-portal www.liebherr.com.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Lolitta Miller at: [email protected]

Liebherr - One Passion. Many Opportunities.