In 2014, Liebherr Mining Division recognised the need for more harmonised and updated business processes to meet ever-changing customer, technical quality and business needs in a challenging global mining environment.
Focussing on the Liebherr Core Value of “Quality in everything we do,” a strategy was developed using the principles of the international Quality Management standard ISO9001 through a multi-site certification by an independent certification body (BSI). This project involved the Liebherr truck factory in the USA, excavator factory in France, and the largest mining affiliate, Liebherr-Australia, actively streamlining processes and services. In 2015 the first milestone had been reached with successful certification to the 2008 version of ISO9001, and finally in October 2017 all factories were successfully certified to the new 2015 version of ISO9001 in a multi-site arrangement, with Liebherr-Chile due to be added to this list of certified facilities in early 2018. All operations at Liebherr-Australia’s Adelaide facility including Remanufacturing, National Distribution Centre, Hydraulic Hose Assembly and Fabrication are now certified to this updated quality standard.
This milestone achievement, from three years of hard work across the Liebherr Mining Division globally, will enable Liebherr to deliver tangible customer and internal benefits as our processes become more efficient. This has laid a great platform for further improvement of processes, services and products across the business.