Customer service, in such a complex and technologically advanced industry such as the aerospace industry, brings new and unheralded challenges repeatedly. It is necessary to develop flexible and creative solutions, often under time pressure and in teams that have to be coordinated on an international level.

Nadine Welzel | Technical Customer Service Engineer

Achieving the optimum result with advice and support? Only with your assistance!

Are you good at dealing with people and interested in technical products? Are you looking for an active opportunity to use your organization and coordination skills?

You can put your communication skills to the test in our customer support team. Your solution-oriented thinking will help our customers achieve the best possible results. With us, you can expect varied tasks and exciting challenges!

What is waiting for you here:

Highlights of the area of employment customer service

You will have a highly cross-functional role dealing with a wide range of topics (technical, commercial, organizational).

After sales is a very important discipline for customer satisfaction.

You provide professional expertise, advice and guidance at all stages on policies, procedures, laws, employment standards and regulations.

You will have the chance to stay state of the art regarding technical knowledge to solve problems.

People who are willing to work in this area of employment enjoy interaction with others (customers, departments, partners).

You work internationally and you can use your language skills on a daily basis.

The tasks that are waiting for you:

  • Technical advice (e.g. dealing with technical requests, preparing service information, making offers)
  • Promoting and ensuring customer satisfaction, responsiveness and delivery performance for all service products
  • Dealing with customer complaints
  • Being the single point of contact for customers for all service-related activities
  • Warranty management
  • Spare parts handling and evaluation for service orders
  • Coordinating and managing projects as well as actions associated with after-sales service

Impressions of our daily business

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    ** Note: The data transfer to the USA associated with the data transmission to Google takes place on the basis of the European Commission’s adequacy decision of 10 July 2023 (EU-U.S. Data Privacy Framework).

    Our customers can always rely on Service Technician Jörg Schürkämper: under all conditions, he is the man for professional maintenance and service of the heavy machines. While checking every single detail of the machine’s inner life, he always knows about the powerful and all-time reliable team in the back-office.

  • Possible competencies you will use in this area section:

    • Industry knowledge
    • Work experience in technical customer service, sales or business administration
    • Technical education as technician or bachelor’s defree in a related field preferred
    • Strong verbal and written communication skills
    • Customer-focused and solution-oriented way of thinking and acting
    • Good English language skills, other foreign languages are beneficial
    • Good technical knowledge (demonstrated mechanical and electrical maintenance skills)
    • Risk anticipation and health orientation
    • Familiarity with MS Office programs

    Projects

  • Remote services
    We already digitally support our customers with their Liebherr mobile and crawler cranes – whether it’s providing remote advice or directly assisting someone online with diagnostics and settings on their equipment. The available technologies have to be used skilfully with regard to their global use and kept up to date. These digital services are valuable and give our customers added security, especially for difficult and time-critical jobs.

    Remote services

    We already digitally support our customers with their Liebherr mobile and crawler cranes – whether it’s providing remote advice or directly assisting someone online with diagnostics and settings on their equipment.

    The available technologies have to be used skilfully with regard to their global use and kept up to date. These digital services are valuable and give our customers added security, especially for difficult and time-critical jobs.

    Story: New digital ways
  • We need your consent This video is provided by Google*. When you load this video, your data, including your IP address, is transmitted to Google, and may be stored and processed by Google, also for its own purposes, outside the EU or the EEA and thus in a third country, in particular in the USA**. We have no influence on further data processing by Google. By clicking on “ACCEPT”, you consent to the data transmission to Google for this video pursuant to Art. 6 para. 1 point a GDPR. If you do not want to consent to each YouTube video individually in the future and want to be able to load them without this blocker, you can also select “Always accept YouTube videos” and thus also consent to the respectively associated data transmissions to Google for all other YouTube videos that you will access on our website in the future. You can withdraw given consents at any time with effect for the future and thus prevent the further transmission of your data by deselecting the respective service under “Miscellaneous services (optional)” in the settings later also accessible via the “Privacy Settings” in the footer of our website). For further information, please refer to Data Protection Declaration and the Google Privacy Policy. * Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland; parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
    ** Note: The data transfer to the USA associated with the data transmission to Google takes place on the basis of the European Commission’s adequacy decision of 10 July 2023 (EU-U.S. Data Privacy Framework).

    We are always close to our customers

    Our international service team provides superior support solutions for air management, flight controls, landing gear systems, on-board electronics, gears and gearboxes.

    Wide-ranging customer services in aviation
  • We dedicate ourselves to digitalisation.
    Digitalisation is on everyone’s lips. At Liebherr Digitalisation is not only a buzzword, we are pushing it in every area. Our Customer Service launched a project to link our broad service offers with our customers worldwide and 24/7. MyLiebherr is intended to be the central platform for all customer activities when it comes to our machines. Our Customers will find every relevant information about their Liebherr Products in a well-arranged way and the solution of their problem is just one click away. To achieve this goal, all Liebherr product segments are working together in a company-wide and multidisciplinary project to create the perfect solution for our customers. And there are already new ideas waiting in the wings to be implemented: be part of our Dedication!

    We dedicate ourselves to digitalisation.

    Digitalisation is on everyone’s lips. At Liebherr Digitalisation is not only a buzzword, we are pushing it in every area. Our Customer Service launched a project to link our broad service offers with our customers worldwide and 24/7. MyLiebherr is intended to be the central platform for all customer activities when it comes to our machines.

    Our Customers will find every relevant information about their Liebherr Products in a well-arranged way and the solution of their problem is just one click away.

    To achieve this goal, all Liebherr product segments are working together in a company-wide and multidisciplinary project to create the perfect solution for our customers. And there are already new ideas waiting in the wings to be implemented: be part of our Dedication!

    MyLiebherr – the personal customer portal
  • Customer service job vacancies

    Browse our customer service job vacancies and become part of our modern team!

    • Monteur im Außendienst (m/w/d)

      Berlin-Kleinmachnow, Kundendienst, Liebherr-Baumaschinen Vertriebs- und Service GmbH

      To the job vacancy
    • Inbetriebnahme- und Service-Monteur Bereich Customer Service Antriebe (m/w/d)

      Biberach, Kundendienst, Liebherr-Components Biberach GmbH

      To the job vacancy
    • Außendienstmonteur - Regionen Ruhrgebiet, Sauerland, Siegerland (m/w/d)

      Dortmund, Kundendienst, Liebherr-Baumaschinen Vertriebs- und Service GmbH

      To the job vacancy
    • Werkstattmeister (m/w/d)

      Hamburg, Kundendienst, Liebherr-Baumaschinen Vertriebs- und Service GmbH

      To the job vacancy
    • Arbeitsplaner im Bereich Kundendienst - Reparatur Methoden (m/w/d)

      Lindenberg, Kundendienst, Liebherr-Aerospace Lindenberg GmbH

      To the job vacancy

    Are you interested in a different field?

    We offer a very wide range of different occupational fields in which you can apply your individual skills and abilities.