IT Operations Officer Level 2Perth | Job ID 71970
- Job ID 71970
- Division Liebherr International
- Organization Liebherr-Australia Pty. Ltd.
- Area of employment Information technology / Software
- Country Australia
- Entry level Professionals
- Type of contract full time
- Date of entry 04/04/2024
About the Opportunity As a member of a small and dynamic local team, you will report directly to the IT Operations Manager. In this role, you will be part of a national IT Support services team and will be accountable for delivering timely and efficient IT support services to the entire organization on a nationwide scale. The position requires a service-oriented individual who possesses composure, patience, and the ability to handle various inquiries and issues simultaneously, delivering prompt responses and accurate resolutions. About Us
Liebherr’s experience, knowledge, and dedication to the highest quality and most reliable technology, makes us a respected leader and a trustworthy partner to industry. We manufacture, sell and service earthmoving machinery, mining equipment, mobile cranes, tower cranes, maritime cranes as well as foundation and piling equipment throughout Australia and New Zealand.
Duties
- Provision of IT Help Desk support services
- Installing and configuring computer hardware, software, systems, servers, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support to the branch (this may be in person or over the phone)
- Keep inventory of all equipment, software, and license users.
- Testing new technology and training users
- Active participation in the implementation of new IT solutions and services
- Provide on-the-job training and mentoring as required
Qualifications & Experience
- 2 years Helpdesk experience
- Diploma in Information Technology is preferred
- Intermediate computer hardware and software installation skills
- Advanced problem-solving skills
- Knowledge in the distribution and disposal of classified data/documents/devices
- Change management and user adoption –Training and designing including e-learning
- Determining customer needs and establishing service solutions and forecasts
- Maintains a positive and optimistic attitude
- Communicates effectively and appropriately with others
- Customer facing service and consultative skills
What we can offer you?
At Liebherr Australia, we’re committed to looking after you, with some great benefits including (but not limited to):
- Employee Benefits including: 10 weeks paid parental leave, 5 bonus leave days, ability to purchase leave, ability to access LSL early, Salary sacrifice into superannuation
- Liebherr One Hub – Employee discount portal for great savings
- Training programs and opportunities to ensure your continued growth
- In house soft skills and Leadership training programs
- Opportunity for education assistance
- Financial Stablity | Annual Reviews | Service & manager rewards | Career progression
- Free on-site parking
How to Apply
Please apply via the "Apply Link" below
Applications close COB 3rd May 2024
Liebherr Australia would like to thank you for submitting your application.
Candidates are advised that interviews may commence before closing date.
No agencies or third parties please.
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Kushali Raghwani.
One Passion. Many Opportunities.
