LHO1 prof tec

Technical Advisor - Field ServicesLaval, QC | Job ID 29265

  • Job ID 29265
  • Division Maritime Cranes
  • Organization Liebherr-Canada Ltd.
  • Area of employment Production
  • Country Canada
  • Entry level Professionals
  • Type of contract full time

The Technical Advisor will provide customer service and support to MCR and LLC customers along with LCA Maritime Service Technicians.  The successful incumbent will act as the first point of contact for all technical questions, inquiries and problems related to the equipment, with an objective to troubleshoot with first step resolution.

Responsibilities

  • Provide equipment specific technical advice, guidance and troubleshooting to customers and technicians
  • Interface with customers for service issues including participation in scheduling customer service meetings
  • Generate work for the service department, field and workshop
  • Prepare and review customer quotations
  • Support and maintain reasonable work in progress levels
  • Liaise with the associated LCC and MCR factories for inquires, technical questions and feedback
  • Provide factory technical support for modifications and crane upgrades
  • Provide technical support of warranty and goodwill cases
  • Support parts department for special inquiries
  • Assure all safety service information and bulletins are implemented and followed
  • Maintain and prepare service department documentation
  • Support modification process to ensure work is completed in a timely manner

Competencies

  • High school completion or equivalent machine specific training is required
  • Valid driver’s license is required
  • A minimum of 3+ years’ experience working in a technical capacity within the heavy equipment industry
  • Demonstrated diagnostic and troubleshooting skills
  • Expert knowledge of hydraulic and electrical systems
  • Ability to read, interpret and explain schematics and drawings in a simplified manner
  • Strong communication skills – ability to share complex information in clear and concise manner
  • High level of professionalism, and ability to build relationships with internal/external stakeholders

Our Offer

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Jessica Gauss at: [email protected]

Liebherr - One Passion. Many Opportunities.

Apply now Print page Share

  • Job ID 29265
  • Division Maritime Cranes
  • Organization Liebherr-Canada Ltd.
  • Area of employment Production
  • Country Canada
  • Entry level Professionals
  • Type of contract full time

The company

The Liebherr Group has represented leading-edge technical products and services for 70 years and proudly services our Canadian customers directly since 1973. Liebherr- Canada Ltd.has nine branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace, transportation, and refrigeration industries.

Location

Liebherr-Canada Ltd.

4250 Autoroute Chomedey (HW13)

H7R 6E9 Laval, QC

Canada

Contact

Jessica Gauss

FAQs

Do you have any questions about working for Liebherr? Find the answers here! FAQs

Speculative Application

Didn’t find the position you were looking for? You are welcome to send us a speculative application. Speculative applications