Shipping costs and delivery

Parts and accessories are shipped directly to you via our delivery partner, FedEx.

Once your order is shipped you will receive notification by email.

We deliver to Great Britain with some exclusions or extended delivery times for outlying areas:

Mainland Great Britain: 2-3 Working Days.

Isle of Scilly and Scottish Highlands: 3-4 Working Days

Affected postcodes areas: AB31-38, AB41-56, BT, FK17-21, HS1-9, KW0-14, PH15-41, PH45-50, TR21-25.

Scottish Highlands and Scottish Islands: 3-5 Working Days

Affected postcode areas: IV1-40, IV52-54, IV63, PH19-26, PH30-41, IV41-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

We are currently unable to deliver to Northern Ireland Jersey, Guernsey, and the Isle of Man.

If your appliance is in stock, we can usually arrange delivery within 5-10 working days. Our delivery partner will contact you directly to arrange an exact delivery date.
If your appliance is not in stock, delivery is usually within 2-3 weeks, and we will contact you with more accurate information within 2 working days of your order being placed.

Our estimated lead time on MyStyle appliances is 14-16 weeks from the point of order, due to the customised nature of the product.

Once your order is with our delivery partner they will contact you to arrange a delivery date. Please note that free delivery applies to standard deliveries only. Standard delivery includes delivery to the ground floor room of your choice. We may request additional details and require a site survey to be carried out for non-standard deliveries. Additional charges may apply for non-standard deliveries. You should make us aware of any non-standard delivery requirements as soon as possible by emailing [email protected].

We are currently unable to deliver to Northern Ireland, Jersey, Guernsey, and the Isle of Man. Deliveries in other postcodes that are not mainland UK may require delivery to a retail partner. If ordering for non-mainland UK, please contact us before ordering to ensure that we are able to deliver to your area.

If you purchase an extended guarantee, you will receive an order confirmation email immediately, and your invoice and confirmation of purchase will be sent on the first working day, 2 weeks after your purchase.

Please note that your extended guarantee is in place as soon as it has been approved by our team, which is usually within 2 working days. Should you need to make a claim during this initial period, please contact our Customer Service Team on 03330 147 888 (option 3).

If you have an old appliance being collected, either as a purchased delivery service, or as part of a promotion, please ensure that your collection meets the following criteria:

Only one appliance can be collected per appliance ordered.

The appliance being collected must no more than 10% taller, wider, deeper or heavier than the appliance being delivered. The collection appliance can be smaller than the one being delivered.

Collection must be arranged at the same time as delivery.

The appliance being collected must be switched off and disconnected ready to be collected. We recommend disconnection a minimum of 6 hours before collection. The appliance must be fully disconnected, dry, and free of ice and moisture.

Some delivery restrictions apply, these will be discussed with you before collection is arranged.

Collection is by pre-arrangement only, and must be arranged no less than 48 hours before the proposed delivery time.

We reserve the right to refuse collection if these conditions are not met, if the collection is different to what has been agreed when the collection is arranged, or if we feel there is any danger to the health or safety of our delivery partner's team.