FAQs for Liebherr Online Shop
Order
If you shop online here you are buying from Liebherr Great Britain Ltd.
To place an order: Click on “Add to Basket” to select the items you want to buy. Click on the "Shopping Basket” icon at the top right of each page to view its contents. To order the items in the basket, click “Proceed to Checkout”. This starts the checkout process for delivery and payment details. Only when you click at the end on “Order with an obligation to pay” do you place an order.
On the webshop you can a selection of household appliances, accessories to enhance your appliance, extended guarantees, spare parts, and configured appliances.
To purchase appliances, please visit our appliance pages in the product section of our website. Appliances with a price can be purchased directly from Liebherr, and models that can be purchased via our retail partners will direct you to a selection of local retailers who you can purchase with.
In the ordering process you can choose whether you wish to order as a guest or to create a customer account. You need a customer account to be able to access your data online at any time. Via the “My Account” icon in the upper right area of the Liebherr Online Shop you have access, after creating an account, to your stored data and other functions such as order overviews. Another advantage of registering is that you do not have to re-enter your address data and payment details again with future purchases. We guarantee that your data will not be passed on to third parties. You can also request at any time that your individual customer account be deleted.
If you have a customer account and placed your order while logged in, you can view a summary of your purchase in your MyLiebherr account. Alternatively, you will receive a confirmation email once your order has been placed, which will include a summary of your order details.
If you have questions about your order, please email the . If you are unsure about which part to order, feel free to contact our Customer Services team either or by telephone at 0330 147 888, option 3.
Liebherr Great Britain Ltd uses Unzer payment gateway. Unzer offers the following payment options for your online shopping:
Credit card: Mastercard and Visa
PayPal
Further information about the individual payment methods is available here.
Delivery
The shipping costs per order are:
Orders £50 or over - Free
Orders under £50 - £5
All details can be found under Shipping Costs/Delivery
We deliver to Great Britain with some exclusions or extended delivery times for outlying areas. Please click here to view our Shipping information for restricted delivery areas, and details of delivery services.
Yes, you can specify a different address for delivery. Please note that additional charges may apply for non-standard deliveries. Details of standard deliveries can be found here.
Accessories and parts are shipped directly to you via our delivery partner, TNT (FedEx). Appliances are shipped using our delivery partners AIT and The Appliance Company. We occasionally use other selected delivery partners.
The average delivery time for ordered accessories is usually within 1 - 3 working days, if your order is held in stock. (Monday to Friday, excluding public holidays. For more details see below).
Our current delivery time for stocked appliances is 1-2 weeks. For customised appliances it is 14-16 weeks.
There are some exclusions or extended delivery times for outlying areas:
Mainland Great Britain: 2-3 Working Days
Isle of Scilly and Scottish Highlands: 3-4 Working Days
Scottish Highlands and Scottish Islands: 3 – 5 Working Days
We are currently unable to deliver to Northern Ireland, Jersey, Guernsey and Isle of Man.
Once your order is shipped you will receive tracking notification by email. For appliance deliveries you will be contacted by our delivery partner to arrange a delivery date.
For order enquiries you can contact us here. Please select "Questions about online order" from the drop down list.
Appliance recycling
We offer optional recycling of your old appliance, this can be selected at checkout.
Please note that we will only collect one refrigeration appliance per appliance being delivered. The appliance being collected must be of a similar size and weight, or smaller than the appliance being delivered. The appliance being collected must be switched off and disconnected ready to be collected. We recommend disconnection a minimum of 6 hours before collection. The appliance must be fully disconnected, dry, and free of ice and moisture. Collection is by pre-arrangement only.
Returns and Cancellations
If your order has not yet been dispatched please contact us in writing to cancel the order. You may prefer to use our Cancellation Form attached to your Order Confirmation email. A full refund will be provided within 14 days using the same means of payment as you used for the initial transaction.
Cancellation restrictions apply to MyStyle products, due to the personalised nature of the product. More details can be found in our full terms and conditions
If the order has already been dispatched but not yet delivered you will need to follow the “I'd like to return a delivery” procedure below.
As a consumer you have the right to cancel an online purchase within 14 days after the day on which you receive your products.
The products should be returned in their original packaging and in the same condition in which they were sold.
Products are returned at the customers expense and choice of delivery service.
Please include a copy of your delivery note with the returned products to help action a prompt refund.
Return restrictions apply to MyStyle products, due to the personalised nature of the product. More details can be found in our full terms and conditions
Refunds for cancelled items will be refunded to you within 14 days after the day we receive your return, using the same means of payment as you used for the initial transaction.
For parts and accessoris, please send your goods to:
Liebherr-Great Britain Ltd
FAO: Refrigeration Returns
Normandy Lane
Stratton Business Park
Biggleswade
SG18 8QB
Please incorporate senders information, including contact details, for a prompt refund. We advise that goods are sent via recorded mail to ensure receivership, as we cannot accept responsibility for or refund against goods that have not been received.
For returning appliances, please contact us.
Defects
If a defective product has been delivered to you, there are a range of options, depending on when you noticed the defect. Please , including an image of the defect and your order number. Any damage should be reported within 7 days of delivery.
My account
Click on “My Account” in the top right corner of the website header. In the following pop-up window click “Forgot your password?” You will then receive an email from us with a link that you can use to provide a new password.
Click on “My Account” in the top right corner of the website header. In the following pop-up window, click “Login” and enter the email address you currently have stored and your password to go to your personal customer area. There you can edit your profile and update your personal data.
Click on “My Account” in the top right corner of the website header. In the following pop-up window, click “Login” and enter the email address you currently have stored and your password to go to your personal customer area. Here you can access an overview of the data you currently have stored.
Is your question not included?
Please feel free to contact us by phone, Monday to Friday between 8:30am and 5:30pm (excluding public holidays)
Tel.: 03330 147 888, option 1
E-Mail: