Service Excellence Project LeaderColmar/Cedex | Job ID 28509

  • Job ID 28509
  • Division Mining
  • Organization Liebherr-Mining Equipment Colmar SAS
  • Area of employment Customer Service
  • Country France
  • Entry level Professionals
  • Type of contract full time

Responsabilities

  • Lead the Service Excellence program implementation as per agreed goals and schedule
  • Work together with the Service Excellence Core team (Customer Support / Parts / Reman)
  • Coordinate assessment visits, including planning and preparation for "virtual" assessments
  • Propose priorities
  • Participate to the selection / validation of new Service Providers
  • Contribute towards and maintain the Service Guide up-to-date (documentation of best practice, and definition of related standards), by means of project work groups Liebherr Factories and Affiliates
  • Promote the communication on the Service Excellence program in relation with Core Team and Marketing Department
  • Realize Customer Support assessments:
    • Work together with other members of the assessment team
    • Evaluate service organizations of Liebherr Affiliates, Dealers and Service Providers
    • Agree on action plan with Operation / Service manager
    • Maintain Score cards used for assessment and propose improvements
    • Identify best practice
    • Conduct factory assessment with Liebherr Affiliate / Dealers / Service Provider, agree on action plan with Factories’ Regional Customer Support managers

Competencies

  • Have background in product support to Liebherr, Dealer and ideally to end users
  • Have experience in Customer Support in a Liebherr service organization, including organization processes
  • Knowing Liebherr factory organization and processes would have an added value
  • Skills in project management and assessment techniques
  • Fluent in English. Spanish language is an added value
  • Neutral / impartial
  • Attentive, open minded, analytical, thorough
  • Flexible to travel often and worldwide

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Virginie Loos at: [email protected]

Liebherr - One Passion. Many Opportunities.

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  • Job ID 28509
  • Division Mining
  • Organization Liebherr-Mining Equipment Colmar SAS
  • Area of employment Customer Service
  • Country France
  • Entry level Professionals
  • Type of contract full time

The company

Liebherr-Mining Equipment Colmar SAS is a leading manufacturer of hydraulic excavators in the mining industry and produces a very wide range of crawler excavators from 100 to 800 tons and bucket capacities up to 42m³.

Location

Liebherr-Mining Equipment Colmar SAS

Colmar/Cedex

France

To the location

Contact

Virginie Loos

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Due to the spread of coronavirus, response times within the application process may be delayed. We would kindly ask you to refrain from sending us any inquiries in this regard. Thank you for your understanding.

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