MIN1 rodolfo garcia

Service SupervisorFort McMurray | Job ID 16194

  • Job ID 16194
  • Division Mining
  • Organization Liebherr-Canada Ltd.
  • Area of employment Customer Service
  • Country Canada
  • Entry level Professionals
  • Type of contract full time

Reporting to the Service Manager, the Service Supervisor is responsible for coaching and supervising shop personnel at both our Fort MacKay branch and our customer sites. The position requires a person with strong technical background, exceptional leadership skills and strong communication skills.

Service Supervisor Job Duties

  • Supervises staff of 5 to 10 technicians at a time and reports all concerns to Service Manager
  • Provide leadership, support and representation for all site technicians
  • Uphold and maintain all safety procedures and rules for entire shop work area
  • Leadership in safety
  • Conduct daily safety and shop talk at the beginning of each shift
  • Initiate and maintain strong relationships with customer base
  • Assist and provide input on all customer job scopes
  • Supervises and maintains accurate inventory of tool crib
  • Monitor and control cost effective purchasing of all shop consumables
  • Work closely with customer requests and concerns
  • Prepare and implement equipment maintenance program (work with Service Manager)
  • Assign all work orders and jobs to technicians and monitor time- in and time- out on jobs
  • Distribute and provide support for all technical improvement and service bulletins to technicians
  • Supervise and oversee all contractors performing work in the shop
  • Other duties as assigned

Service Supervisor Requirements

  • Red Seal Heavy Equipment Technician Certificate or equivalent considered an asset
  • Leadership for Safety Excellence a plus
  • Minimum of 3 years supervisory experience in heavy equipment and/or mining
  • Strong computer and administrative skills
  • Strong organizational and project planning skills
  • Proven diagnostic skills
  • Positive leadership abilities
  • Compressed work week schedule 14/14 day and night shift, with occasional overtime as the business requires
  • Travel within Alberta and BC as required

All Liebherr Canada positions:

• Safe Work Practices • Customer Service Oriented • Professional Demeanor • Proactive

• Computer Literacy • Sense of Urgency • Interpersonal Skills

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  • Job ID 16194
  • Division Mining
  • Organization Liebherr-Canada Ltd.
  • Area of employment Customer Service
  • Country Canada
  • Entry level Professionals
  • Type of contract full time

The company

Liebherr-Canada Ltd. provides sales and after-sales service and product support for state-of-the-art equipment for the construction, mining, materials handling, crane, aerospace and waste management and associated industries. In addition, we support domestic and commercial refrigeration products for the Americas. Liebherr-Canada Ltd. has over 300 employees with established branch locations coast to coast to serve our customers’ needs.   

Contact person

Paloma Osorio