Technical Customer Service Manager (m/f/d)Lindau | Job ID 67418
- Job ID 67418
- Division Components
- Organization Liebherr-Electronics and Drives GmbH
- Area of employment Customer Service
- Country Germany
- Entry level Professionals
- Type of contract full time
Creating passion: your responsibilities
- Handling and support of pre- and in-service maintenance in the aviation and rail sectors
- Collaboration in the analysis of maintenance equipment, carrying out root cause analyses and initiating improvement measures
- Processing and coordinating technical customer enquiries
- Evaluation of fault analyses from workshop findings, decisions on possible maintenance measures
- Analyzing and interpreting error logs
- Order monitoring and coordination of employees in the repair process area
- Preparation of cost estimates and validation of diagnostic reports
- Analyzing the use of devices in the field and creating forecasts
- Material requirements and resource planning for future repair orders
- Initiation of necessary improvement measures in coordination with the maintenance manager
- Checking and implementing service documentation in the repair shop
- Expansion of the repair capability list
Contributing your strengths: your qualifications
- Successfully completed studies as an electronics technician (m/f/d) or a comparable course of study
- Experience in technical customer service or comparable areas desirable
- Experience in the field of electronic components in aviation is an advantage
- Experience in electronics troubleshooting and measurement technology desirable
- Experience with the customer service software eLIROM an advantage
- Ability to work in a team and commitment
- Quick comprehension
- Confident handling of ERP systems
- Knowledge of lean methods
- Excellent spoken and written communication skills in German & English
- Good knowledge of Microsoft Office applications
Our commitment to you: your benefits
We offer you an exciting and secure job in a globally successful family business.
You can also expect various social benefits from a modern company as well as fair remuneration:
- Collegial cooperation and uncomplicated collaboration with colleagues and business partners
- Creative freedom for innovative solutions
- Individual development and training opportunities
- Fair, performance-related remuneration including special payments in line with collective agreements
- Good work-life balance - with 30 days' vacation, flexible working hours with the option of mobile working
- Various social benefits such as a company pension scheme, company restaurant, travel allowance
- Employee benefits & discounts, e.g. for leisure and sports, shopping, refueling and much more
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Julia Wohlhüter.
One Passion. Many Opportunities.
