LVT1 david may

HEAD OF CUSTOMER SERVICESShah Alam | Job ID 15285

  • Job ID 15285
  • Division Crawler Cranes
  • Organization Liebherr Sales Kluang SDN. BHD.
  • Area of employment Marketing / PR / Communication
  • Country Malaysia
  • Entry level Management positions
  • Type of contract full time

JOB DESCRIPTION

To ensure customer satisfaction, organize, support after sales team, build up and expand After Sales structure within the assigned territory. To achieve and monitor the turnover and performance targets

Operational issues

  • Follow up with the customers and machines
  • Improve customer relationship
  • Implement the Customer Services strategy
  • Setup grow the Sales company in relation to spares, warranty and service
  • Service Contract negotiation up to an agreement
  • Follow up with the customers for the payments
  • Assist the Divisional Managers in planning process
  • Monitor the local competition, price levels and economic development of customers
  • Coordinate common issues with Divisional Manager and Head of Customer Services of SOG and MSG
  • Communication and Coordination
  • Train and lead the Customer Services staff
  • Administrative and organizational duties within the assigned sales companies

Human Resources

  • Ensure that systems and software are implemented, utilized and used according to MSG and SOG rules
  • Assist HR department on hiring and dismissal process for Customer Services employees

Competences

  • Signing according to signature regulations
  • Controlling of local spare parts stock
  • Hire staff for the after sales department

REQUIREMENT

  • Education

-   Completed technical and commercial education, Management and Leadership

  • Experience

-    Experience in comparable occupation

  • Special abilities, skills

-    Demonstrated initiative to visualize, organize, manage, and complete project in individual and group settings.

-    Willingness to travel

-    Represent the company always convincing and poised

-   Negotiating and communication skills

-   Ability to interface with all levels of staff

-   Demonstrated ability to handle confidential information

-   Assist the Company in any necessary duties to achieve Company goals

-   Perform other related duties as assigned

-   Exact and precise working

-   Must maintain a valid driver's license and passport at all times

  • Foreign Languages

-   English business fluent in both, spoken and written

-   Any additional spoken and written language is considered as an advantage

  • Others

-   The job holder is committed, in case of need to accept reasonable additional tasks which are operationally required or belong to the nature of the job.

-   The mentioned activities may be amended, updated or be made more precisely by the employer as far as it is considerably supports the job's targets.

-   The job holder will be informed of essential modifications and the new document will be submitted for signature before coming into force.

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  • Job ID 15285
  • Division Crawler Cranes
  • Organization Liebherr Sales Kluang SDN. BHD.
  • Area of employment Marketing / PR / Communication
  • Country Malaysia
  • Entry level Management positions
  • Type of contract full time

The company

•   Outstanding career development opportunities•   Valuable skill and knowledge development

Location

Liebherr Sales Kluang SDN. BHD.

No. 1 & 3, Jalan Serendah 26/40

Seksyen 26

40400 Shah Alam

Malaysia

Contact person

Suhaida Binti Daud