Press releases | 03/31/2022 Liebherr Italia brings service even closer to its customers

Liebherr Italia has placed a key focus on developing services for mobile crane customers over the past years. Customers who already value the Liebherr technical support’s reliable and straightforward solutions to their needs can now benefit from several improvements as well as new service offerings.

Closer to the customer

The response times as well as the distance between the technician and the customer have been reduced to a minimum. Liebherr customers can now count on the team of Liebherr technicians being close by, with offices located in the south, the islands, central and northern Italy. Thus, technicians can reach customers quickly with their well-equipped vans serving as mobile workshops. This helps customers save time and money by avoiding lengthy machine downtimes. The customer service is coordinated centrally by Liebherr Italia. It is also constantly improving the proximity to each and every customer thanks to a new collaboration with Liebherr-Utensili "LUT" based in Collegno (Torino).

One call every day

With its new seven-days-a-week on-call service, Liebherr Italia now also offers technical support on Saturdays and Sundays, since these are often workdays in the construction business. Besides telephone and remote support, Liebherr technicians are also available in person for urgent cases on weekends. The service hotline is manned by qualified Liebherr technicians.

Training courses for mobile crane operators

Liebherr also offers training courses aimed at young mobile crane operators, working for Liebherr customers. With the new Liebherr Mobile Crane Operator Training Course at the Liebherr Italia headquarters, new operators are able to acquire the knowledge they need to operate mobile cranes safely and effectively.

Digital services via MyLiebherr

The range of digital services available to Liebherr customers is constantly increasing. They allow for Liebherr to be by the customer’s side 24/7. In light of the impressive investments of Liebherr-Werk Ehingen, Germany, into the digital future, Liebherr Italia is aiming to become a pioneer and a provider of new technologies for the Italian market. With the online platform “MyLiebherr” customers in Italy already have a wide array of digital services at their disposal. These help customers to optimise and manage their costs of operating their mobile cranes fleets. Via the portal, customers can, amongst others, order spare parts at any time of the day, carry out functional diagnostics on mobile cranes remotely and run software simulations, digitally planning their crane fleets on site.

Remanufactoring and used equipment

In addition to the aforementioned services, Liebherr Italy is also an active player in the market for reman of used mobile cranes. A used vehicle offered by Liebherr is not simply a used vehicle. It retains a residual value above the market average. This is why Liebherr Italia provides its customers with a remanufacturing and repair centre. It is directly integrated in Liebherr-Werk Ehingen’s remanufactoring and repair centre in Germany and employs qualified technical staff for the inspection and repair of used mobile cranes.