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Customer Services - Field Service RepresentativeDubai | Job ID 15877

  • Job ID 15877
  • Division Aerospace & Transportation Systems
  • Organization Liebherr Middle East, FZE.
  • Area of employment Customer Service
  • Country United Arab Emirates
  • Entry level Professionals
  • Type of contract full time
  • Date of entry immediately

Tasks

Product & Customer support

  • To Monitor customer satisfaction on products & services.
  • To Establish a consistent network and efficient communication process.
  • To initiate necessary technical reviews and corrective actions.Services
  • Promote and control LIEBHERR-AEROSPACE image and interests in the Middle East region.
  • Ensure customer understanding of LIEBHERR-AEROSPACE products and documentation.
  • Establish appropriate performance metrics to monitor airlines activities and planning.
  • Assist Airlines with trouble shooting information in coordination with engineering department.
  • Maintain contact with airlines and organize regular visits (Maintenance and Engineering departments).
  • Assist Customers on technical issues on LIEBHERR-AEROSPACE systems and components.
  • Maintain contact with A/C Manufacture’s Resident Customer Support Manager/Representatives.
  • Coordinate technical actions with Airlines planning departments on Liebherr-Aerospace systems and components.
  • Coordinate with OEM technical support organizations the relevant follow up to issues raised by the customers.
  • Follow up in coordination with OEM technical support organizations the reliability of systems and components.
  • Inform customers of existing and future modification programs and support available.
  • Coordinate annual Technical Review Meetings with Customer’s engineering management to review the performance and customer perception regarding LIEBHERR-AEROSPACE.
  • Provide technical support to the Airline repair shops if any.
  • Identify the requirement for specific technical on site assistance or training.
  • Ensure continuous and qualitative activity reporting on each customer.
  • Support LDU AOG Hotline duties as required.

Your Profile

  • Aerospace Engineering qualifications - Degree level.
  • Proven experience in Aerospace Technical customer care environment.
  • Proven experience in support services in the Middle East Region
  • English written/ spoken fluently, German, French nd Arabic would be a plus.

Our Offer

  • Performance-related remuneration
  • Interesting and responsible task in a succesfull company group
  • Social benefits of a modern company

Start Date: immediately

Please note – ONLY shortlisted candidates will be contacted

Apply online now Print page

  • Job ID 15877
  • Division Aerospace & Transportation Systems
  • Organization Liebherr Middle East, FZE.
  • Area of employment Customer Service
  • Country United Arab Emirates
  • Entry level Professionals
  • Type of contract full time
  • Date of entry immediately

The company

Liebherr Middle East FZE is responsible for sales and service of construction machinery and maritime cranes of the Liebherr Group in the Gulf region. This includes specifically mobile and crawler cranes, the complete range of earthmoving equipment, tower cranes and concrete equipment, duty cycle crawler cranes as well as material handling equipment in the maritime field.   

Location

Liebherr Middle East, FZE.

Plot No. 10508

P.O. Box: 2540

Dubai

United Arab Emirates

Contact person

Ana Mateljak