New facilities in the components’ customer service set standards for practical training in Biberach

At the heart of the new training environment are spacious, well-appointed rooms for theoretical exercise, as well as a significantly expanded workshop for practical training. A key highlight is the hall’s heavy-duty crane, which enables even larger and heavier components to be integrated into training sessions in a realistic manner. This is a decisive step towards even more practical training, in which participants can apply their knowledge directly to real components.

The new infrastructure also significantly boosts the efficiency of training operations: In future, it will be possible to run two courses simultaneously. This increased flexibility makes it possible to respond more quickly to varying needs whilst increasing the capacity of the training programme. This is an important competitive advantage, particularly in the view of the growing demand for a more profound qualification and specialisation in technical service.

The after-sales service training programmes are aimed at broader target groups – ranging from technical advisers and service engineers to maintenance staff, as well as employees from production, development, sales and procurement. The aim of the training is to impart profound expertise and to enable participants to carry out maintenance, diagnostics and repair tasks independently and efficiently. The emphasis lies thereby on combining theoretical principles with practical exercises, using real components, since this approach has proven to bring with it long-term learning success.

The growing demand for practical training courses underlines the importance of this programme. In 2025, 45 training courses were successfully conducted – 29 in Biberach and 16 at international locations.

One special focus thereby is on innovative training formats, such as ‘Training on the Job’. With this approach, customers are tought directly in their working environment. Theory and practice are directly intertwined, whilst the relevant component is being serviced or repaired. The aim is to equip technicians with the long-term ability to carry out the work independently in future. For example, service teams in Turkey were trained directly on board a helicopter carrier in the harbour to carry out a five-year maintenance of a POD drive. In Croatia, in turn, training sessions accompanied the repair of a container hoist in the harbour – combined with the qualification of the local technicians.

In addition, a new “Advanced Training” programme for heavy-duty wire rope winches has been developed. Following the successful initial training, several blocks per year are planned in the future. “With our new facilities, we create ideal conditions to bring theory and practice even closer together. The expanded workshop and the ability to incorporate larger components take our training to a new level,” says Helmut Motzet, head of the training department within the customer service. “At the same time, running training courses in parallel enables a significantly greater flexibility.”

By investing in modern training facilities, Liebherr-Components Biberach GmbH strengthens its position as a competent partner in the field of customer service and underlines its commitment to equip both employees and customers with high-quality, practical knowledge.