Maximilian Hofmann is Liebherr’s Global Industrial Services Manager. His mission is to ensure the seamless operation of machines and plants at the customer’s premises. In order to optimize their availability and productivity, his department offers the appropriate service – right from the start. “We offer our customers preemptive measures and individual consultation. This helps them to use our machines optimally and to avoid downtimes. This ultimately saves costs and ensures competitiveness,” says Maximilian Hofmann, explaining the concept.

The department sees itself as a universal interface between customer requirements and what Liebherr can offer. Each user has his own maintenance strategies for his equipment and machines, which result in different requirements for manufacturer support. Liebherr’s service packages are tailored precisely to this.

Our customers receive all these services worldwide, through the same system and in the same quality.

Maximilian Hofmann, Global Industrial Services Manager

Service over the entire life cycle

Whether a replacement of wear parts is planned or fast and uncomplicated help for an acute malfunction is needed, whether the time or cost factor is most important – Liebherr gives its customers specific support with individual service offers over the entire life cycle of a machine or plant. In addition, training offered on the topics of operation, maintenance and planning increases the user’s competence in specific ways.

The offer comprises five service packages which Liebherr has tailored to its customers’ requirements (also see the graphic below). The focus is on productivity and user satisfaction at all times and in all places, says Maximilian Hofmann: “Our customers receive all these services worldwide, through the same system and in the same quality”.

  • Inspection Pro*

    Preventive analysis of the machine condition
    - Analysis log with recommendations for action based on field experience
    - Implementation based on the customer’s individual maintenance strategy

    *individually or as part of the contract

  • Individual spare part packages

    The right spare parts for every situation, on site
    - “Start-up” for a smooth production start
    - “Emergency” to maintain machine productivity

  • Remote support*

    Fast and uncomplicated assistance by remote access in case of malfunctions
    - Function tests and troubleshooting
    - Removal of software problems by remote maintenance

    *individually or as part of the contract

  • Maintenance*

    Safeguarding machine availability
    - Analysis log with recommendations for action based on field experience
    - Replacement of standard wear parts
    - Professional testing of individual machine parts

    *individually or as part of the contract

  • Training offers

    Effective technical training for operators, maintenance personnel and planners
    - Attachment of workpieces, processing start and error detection
    - Electronics / mechanics, part exchange, test reports
    - Application expertise