The new Liebherr solution is an easy introduction to the world of telemetry, a technology that is already widespread in modern cars, dishwashers and even robotic lawnmowers. It allows the user of the corresponding device to monitor its operating parameters from anywhere in the world. While this is more of a gimmick for domestic appliances, remote telemetry generates significant benefits for customers with mobile and crawler cranes. The Liebherr fleet data management solution enables customers to also monitor in real time – from the office or while on the road – the current location of specific machines, to determine whether the current prevailing wind force allows safe working, and even to see the weight of the load currently hanging from the hook. The remaining quantity and consumption of fuel and AdBlue are also displayed – if the level falls below certain limits, the system informs the user.
Fast job site reports - thanks to geofencing and MyLiebherr
The user can define an area on a map, such as a construction site. Whenever the crane moves within this area, all data is assigned to it (geofencing). By selecting a construction site and a time period, the user can then analyse (for example) the number of operating hours for a particular crane at the selected site within the defined period, how much fuel it has consumed, and can even see the quantity of CO2 emissions generated by the crane. This data forms the basis for the billing process and the creation of certain reports, which crane operators are increasingly required to send to their customers. Liebherr Product Manager Wolfgang Boos explains: "It is important to us not to display arbitrary data just because a corresponding sensor is installed. We want to provide the customer with data that helps them manage their machine fleet and thus operate it as economically as possible."
The right solution for almost every crane
Starting in 2023, a future-proof modem will be gradually installed in the various new crane types as standard. For Liebherr, the fleet data management system launched at Bauma is just the beginning of a whole series of further planned digital services. If a customer's crane is already in the field, Liebherr offers retrofit solutions – even for models produced up to ten years ago. Modern cranes generate more data than older models, which generally have fewer sensors installed – Liebherr's customer service team is on hand to inform the customer exactly what kind of data can be expected from the crane in question.
Regardless of whether a series modem or a retrofit solution is installed, a modem requires a mobile phone SIM card with a data plan to send the data to the client application. To ensure that customers can enter this new data-driven world without any hurdles, all Liebherr modems for Liebherr cranes are equipped with a data SIM card for which Liebherr covers the costs – regardless of the country in which the crane is operated. Therefore, Liebherr customers need not worry about expensive roaming charges.
Your fleet – your data
The entire system is based on the proven "MyLiebherr" customer portal. Having registered their cranes in the portal, customers can then (for example) download operating instructions or order spare parts. The portal also opens up the world of crane data. "MyLiebherr" has been thoroughly modernised – on the start page, customers can already clearly see the machines in their fleet and navigate directly to the desired model. The new system is currently being tested with selected customers and will be rolled out successively to all operators from the beginning of 2023.
By choosing the "Performance" application, as the service is called, the customer receives a fleet data management system in the form of an all-round carefree package. This is the customer's opportunity to use their machines even more efficiently and thus to operate them more economically. The new package is also further proof that Liebherr's customers not only get outstanding cranes, but also have access to a constantly growing portfolio of services and offers to help ensure optimised use of their crane fleet.
