Tower Crane Customer Service

With its Tower Crane Customer Service, Liebherr provides a reliable service for tower cranes and mobile construction cranes. A close service network worldwide, combined with decentralised logistics, ensures optimal service locally. Thanks to this organisational structure, Liebherr can offer enhanced support and safety regarding all aspects of tower cranes and mobile construction cranes.

Our expertise and passion are directed to your success.

We need your consent This YouTube video is provided by Google*. If you load the video, your data - including your IP address - is transmitted to Google and may be stored and processed by Google inter alia in the USA. We have no influence over further data processing by Google. By clicking on "Accept", you consent to the transmission of data to Google for this video in accordance with Art. 6 (1) (a) GDPR and at the same time expressly consent to the transfer of data to the USA in accordance with Art. 49 (1) (a) GDPR. If you no longer wish to consent to each YouTube video individually in the future and wish to be able to load the videos without this blocker, you can also select "Always accept YouTube" and thereby consent to the associated data transmissions and transfers to Google and to the USA for all other YouTube videos which you open on our website in the future. Please note that, in the opinion of the European Court of Justice, there does not currently exist an adequate level of data protection in line with EU standards in the USA, and at present we cannot provide suitable safeguards to protect your data and offset this shortcoming. Possible risks to you of data transfer to the USA are that access by state authorities cannot be excluded and that your data could be processed for reasons of national security, criminal prosecution or for other purposes in the public interest of the USA, possibly without you being informed separately and without enforceable rights and effective means of redress being available to you. You can withdraw consent that you have given at any time with future effect via the settings. For further information, please see our Data Protection Declaration and Google's Privacy Policy. *Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland; Mutterunternehmen: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

A worldwide network of service stations, qualified performance of maintenance work, well trained and experienced service technicians. You can rely on Liebherr Service for tower cranes.

Service technicians and crane operators

The wide spectrum of training programmes available from Tower Crane Customer Service provides suitable training courses for all user groups of tower cranes and mobile construction cranes. The Training Center of Liebherr-Werk Biberach GmbH offers a wide variety of modules in the field of mechanics and electrics as well as various machine types.

The latest models are always available for training purposes on the extensive grounds. Diverse demonstration materials – such as lifting tackle, crane ropes, load carrying gear and different crane hooks – help illustrate the subjects covered in the training. The state-of-the-art facilities also include various models and animated simulations, offering excellent opportunities for practical implementation of content and exercises The worldwide presence of various training centers ensures the qualification standard can also be fulfilled internationally.

Many years of experience means the trainer team can draw on extensive knowledge regarding tower cranes and mobile construction cranes. All training focuses on practical communication of the content coupled with the application of different training methods.

Ask us

Practical experience

The training as a certified tower crane operator in the German construction industry is oriented to all building site employees who are to work as tower crane operators in future.

During the 10-day training, the participants learn all the knowledge and skills they need for safe working and proper operation of tower cranes, along with the underlying legal principles. The training ends with a practical and theoretical examination, which is conducted by the Examination Committee of the German Construction Industry and the professional association.

Familiar with the subject

Experienced employees with a high level of expertise are on hand to answer technical questions regarding all aspects of Liebherr tower cranes and mobile construction cranes. By responding rapidly to provide effective solutions, they ensure fast help in several languages.

The digital documentation of technical enquiries including the appropriate solution methods creates a knowledge database making it possible to find solutions quickly and easily.

Find a service partner

Genuine safety

High-quality genuine spare parts from the Tower Crane Customer Service ensure a long product life plus a high level of operational reliability for the tower cranes and mobile construction cranes.

The international network of service partners allows reliable and flexible spare parts management. Decentralised logistics ensures an appropriate regional spare parts supply on site. Competent contacts and customer-oriented advice enable the required spare part to be identified rapidly, while also ensuring a streamlined ordering process.

Find a service partner

Protection from unforeseen damage – with our Fibre Care

A crane with a fibre rope will deliver reliable performance and outstanding handling for many years. To make sure that you can rely on the crane’s period of operation with-out any concerns, we can offer you the Fibre-Care additional guarantee.

From just € 50 per month, this provides you with abso-lute security for 6 years. If an unforeseen problem oc-curs during this time, you will only have to pay what you would have paid for a steel rope in the same period. We will pay the rest and you will receive a refund when you buy a new fibre rope.

The amount of the reimbursement granted for the purchase of a new fibre rope is dependent on the age of the rope calculated from the date of delivery of the fibre rope by Liebherr and shall be as follows:

  • Rope age less than 2 years: 75%
  • Rope age from 2 to 4 years: 50%
  • Rope age from 4 to 6 years: 25%

*Malice, action by third parties and forces majeures are not covered.

This enables you to combine the benefits of an innovation in crane technology with financial security.

Do you have any other questions about Fibre Care?

Ask us

Global expertise

The service technicians in Tower Crane Customer Service have all completed demanding and versatile training. Extensive knowledge of cranes combined with high-quality equipment comprising basic and special tools ensures these specialists are ideally prepared for any assignment.

These assignments extend from routine assembly work through to support for crane operators confronted with individual challenges.

Thanks to an international service network, service technicians can be on site within a very short time – to ensure the tower cranes and mobile construction cranes operate as smoothly as possibly.

Find a service partner

Customer-oriented advice

Any questions about the service for our mobile construction and tower cranes? Select the Service area and send us your enquiry. Ask us


Tower cranes sales and service

Our customers can rely on a worldwide sales and service network. Look for the contact you need here. Find a service partner

Production sites


Your personal access to a range of Liebherr online services: simply connect to our spare parts shop and much more via MyLiebherr. Open MyLiebherr customer portal

Fleet management LiDAT

All at a glance: LiDAT allows the digital management of your fleet. Fleet management LiDAT