Liebherr Troubleshoot Advisor
Liebherr-Mining has developed an advanced software tool in order to minimize downtime by maximizing troubleshooting efficiency. Available online via several platforms, the Liebherr Troubleshoot Advisor is proposing procedures to enable your workforce to troubleshoot as our best experts. This software tool is currently supporting the field service teams in more than 20 countries.
Enable your workforce to troubleshoot 24/7 as our best experts
Liebherr's dedicated team of engineers, technicians, and developers follow up with your workforce to make sure that their problems are resolved effectively and efficiently.
Minimize downtime by maximizing troubleshooting efficiency
The process is simple: connect, indicate the problem, and let the application helping you finding solutions.
Developed in collaboration with highly skilled Liebherr technicians
To achieve an effective and efficient tool, Liebherr develops all technical procedures by combining the experiences from the feedback of the on-site technicians and our engineering department.
Easy-to-fix procedure
The platform has been built with easy navigation to find a problem and solution within three clicks. The user requires no prior computer skills. The interface offers users easy-to-follow, step-by-step procedures to resolve the problem.
Advanced Artificial Intelligence
The system is based on technologies that allow for both easy control, and high functionality to solve complex problems using knowledge based engineering.
Advanced and complete assistance for minimizing downtimes
The troubleshoot advisor detects the cause of breakdowns and proposes a solution.
Liebherr continues to develop more than 1,000 troubleshooting guides which correspond to more than 1,500 actions and solutions including pictures and videos. it is available for the full range of Liebherr mining products, from the R 9100 to the R 9800 hydraulic excavators, and from the T 264 to the T 284 haul trucks.
Expert knowledge base is growing every day
Our dedicated team adds new content to improve the functionalities and adapt the guides throughout the lifecycle of a product. Images, videos and technical descriptions are always being developed to create a more thorough, powerful, and efficient database.
Intuitive interface
The user-friendly interface of the Liebherr Troubleshoot Advisor software allows for easy and intuitive usage. In a few steps, the system helps the user to detect the source of the problem through answering questions. Available for computer, smartphone and tablet, the troubleshooting guides are continuously updating with new information to minimize machine downtime.
