Liebherr Troubleshoot Advisor

Liebherr-Mining has developed an advanced software tool in order to minimize downtime by maximizing troubleshooting efficiency. Available online via several platforms, the Liebherr Troubleshoot Advisor is proposing procedures to enable your workforce to troubleshoot as our best experts. This software tool is currently supporting the field service teams in more than 20 countries.

  • Enable your workforce to troubleshoot 24/7 as our best experts
    Liebherr's dedicated team of engineers, technicians, and developers follow up with your workforce to make sure that their problems are resolved effectively and efficiently.

    Enable your workforce to troubleshoot 24/7 as our best experts

    Liebherr's dedicated team of engineers, technicians, and developers follow up with your workforce to make sure that their problems are resolved effectively and efficiently.

  • Minimize downtime by maximizing troubleshooting efficiency
    The process is simple: connect, indicate the problem, and let the application helping you finding solutions.

    Minimize downtime by maximizing troubleshooting efficiency

    The process is simple: connect, indicate the problem, and let the application helping you finding solutions.

  • Developed in collaboration with highly skilled Liebherr technicians
    To achieve an effective and efficient tool, Liebherr develops all technical procedures by combining the experiences from the feedback of the on-site technicians and our engineering department.

    Developed in collaboration with highly skilled Liebherr technicians

    To achieve an effective and efficient tool, Liebherr develops all technical procedures by combining the experiences from the feedback of the on-site technicians and our engineering department.

  • Easy-to-fix procedure
    The platform has been built with easy navigation to find a problem and solution within three clicks. The user requires no prior computer skills. The interface offers users easy-to-follow, step-by-step procedures to resolve the problem.

    Easy-to-fix procedure

    The platform has been built with easy navigation to find a problem and solution within three clicks. The user requires no prior computer skills. The interface offers users easy-to-follow, step-by-step procedures to resolve the problem.

  • Advanced Artificial Intelligence
    The system is based on technologies that allow for both easy control, and high functionality to solve complex problems using knowledge based engineering.

    Advanced Artificial Intelligence

    The system is based on technologies that allow for both easy control, and high functionality to solve complex problems using knowledge based engineering.

    • Advanced and complete assistance for minimizing downtimes

    The troubleshoot advisor detects the cause of breakdowns and proposes a solution.

    Liebherr continues to develop more than 1,000 troubleshooting guides which correspond to more than 1,500 actions and solutions including pictures and videos. it is available for the full range of Liebherr mining products, from the R 9100 to the R 9800 hydraulic excavators, and from the T 264 to the T 284 haul trucks.

    Expert knowledge base is growing every day

    Our dedicated team adds new content to improve the functionalities and adapt the guides throughout the lifecycle of a product. Images, videos and technical descriptions are always being developed to create a more thorough, powerful, and efficient database.

    Intuitive interface

    We need your consent This YouTube video is provided by Google. If you load the video, your data - including your IP address - is transmitted to Google and may be stored and processed by Google inter alia in the USA. We have no influence over further data processing by Google. By clicking on "Accept", you consent to the transmission of data to Google for this video in accordance with Art. 6 (1) (a) GDPR and at the same time expressly consent to the transfer of data to the USA in accordance with Art. 49 (1) (a) GDPR. If you no longer wish to consent to each YouTube video individually in the future and wish to be able to load the videos without this blocker, you can also select "Always accept YouTube" and thereby consent to the associated data transmissions and transfers to Google and to the USA for all other YouTube videos which you open on our website in the future. Please note that, in the opinion of the European Court of Justice, there does not currently exist an adequate level of data protection in line with EU standards in the USA, and at present we cannot provide suitable safeguards to protect your data and offset this shortcoming. Possible risks to you of data transfer to the USA are that access by state authorities cannot be excluded and that your data could be processed for reasons of national security, criminal prosecution or for other purposes in the public interest of the USA, possibly without you being informed separately and without enforceable rights and effective means of redress being available to you. You can withdraw consent that you have given at any time with future effect via the settings. For further information, please see our Data Protection Declaration and Google's Privacy Policy.

    The user-friendly interface of the Liebherr Troubleshoot Advisor software allows for easy and intuitive usage. In a few steps, the system helps the user to detect the source of the problem through answering questions. Available for computer, smartphone and tablet, the troubleshooting guides are continuously updating with new information to minimize machine downtime.

    Liebherr Troubleshoot Advisor

    Video

    We need your consent This YouTube video is provided by Google. If you load the video, your data - including your IP address - is transmitted to Google and may be stored and processed by Google inter alia in the USA. We have no influence over further data processing by Google. By clicking on "Accept", you consent to the transmission of data to Google for this video in accordance with Art. 6 (1) (a) GDPR and at the same time expressly consent to the transfer of data to the USA in accordance with Art. 49 (1) (a) GDPR. If you no longer wish to consent to each YouTube video individually in the future and wish to be able to load the videos without this blocker, you can also select "Always accept YouTube" and thereby consent to the associated data transmissions and transfers to Google and to the USA for all other YouTube videos which you open on our website in the future. Please note that, in the opinion of the European Court of Justice, there does not currently exist an adequate level of data protection in line with EU standards in the USA, and at present we cannot provide suitable safeguards to protect your data and offset this shortcoming. Possible risks to you of data transfer to the USA are that access by state authorities cannot be excluded and that your data could be processed for reasons of national security, criminal prosecution or for other purposes in the public interest of the USA, possibly without you being informed separately and without enforceable rights and effective means of redress being available to you. You can withdraw consent that you have given at any time with future effect via the settings. For further information, please see our Data Protection Declaration and Google's Privacy Policy.
    Our Troubleshoot Advisor reduces downtime by maximizing troubleshooting efficiency. Watch video We need your consent This YouTube video is provided by Google. If you load the video, your data - including your IP address - is transmitted to Google and may be stored and processed by Google inter alia in the USA. We have no influence over further data processing by Google. By clicking on "Accept", you consent to the transmission of data to Google for this video in accordance with Art. 6 (1) (a) GDPR and at the same time expressly consent to the transfer of data to the USA in accordance with Art. 49 (1) (a) GDPR. If you no longer wish to consent to each YouTube video individually in the future and wish to be able to load the videos without this blocker, you can also select "Always accept YouTube" and thereby consent to the associated data transmissions and transfers to Google and to the USA for all other YouTube videos which you open on our website in the future. Please note that, in the opinion of the European Court of Justice, there does not currently exist an adequate level of data protection in line with EU standards in the USA, and at present we cannot provide suitable safeguards to protect your data and offset this shortcoming. Possible risks to you of data transfer to the USA are that access by state authorities cannot be excluded and that your data could be processed for reasons of national security, criminal prosecution or for other purposes in the public interest of the USA, possibly without you being informed separately and without enforceable rights and effective means of redress being available to you. You can withdraw consent that you have given at any time with future effect via the settings. For further information, please see our Data Protection Declaration and Google's Privacy Policy.

    Brochure

    • Liebherr Mining Troubleshoot Advisor
      (PDF, 3.1 MB)

    Service network

    No matter where you are, our global network is always ready to assist you. Find your closest customer service contact here. Find contact

    Customer service

    Liebherr strives to meet the high expectations of its customers by providing exceptional service and high-quality customer support and interaction. Play video
    Liebherr strives to meet the high expectations of our customers by providing exceptional service and high-quality customer support and interaction. By developing products alongside our customers, we can offer the product that customers need and want, not a product they must adapt to.
    We need your consent This YouTube video is provided by Google. If you load the video, your data - including your IP address - is transmitted to Google and may be stored and processed by Google inter alia in the USA. We have no influence over further data processing by Google. By clicking on "Accept", you consent to the transmission of data to Google for this video in accordance with Art. 6 (1) (a) GDPR and at the same time expressly consent to the transfer of data to the USA in accordance with Art. 49 (1) (a) GDPR. If you no longer wish to consent to each YouTube video individually in the future and wish to be able to load the videos without this blocker, you can also select "Always accept YouTube" and thereby consent to the associated data transmissions and transfers to Google and to the USA for all other YouTube videos which you open on our website in the future. Please note that, in the opinion of the European Court of Justice, there does not currently exist an adequate level of data protection in line with EU standards in the USA, and at present we cannot provide suitable safeguards to protect your data and offset this shortcoming. Possible risks to you of data transfer to the USA are that access by state authorities cannot be excluded and that your data could be processed for reasons of national security, criminal prosecution or for other purposes in the public interest of the USA, possibly without you being informed separately and without enforceable rights and effective means of redress being available to you. You can withdraw consent that you have given at any time with future effect via the settings. For further information, please see our Data Protection Declaration and Google's Privacy Policy.

    Job reports

    Liebherr mining machines are working in various environmments. A job report is made about the machine’s performance, qualities, and abilities. Read concrete case studies. Job reports