Spare Parts Technical AdvisorAcheson, AB | Job ID 28456
- Job ID 28456
- Division Mining
- Organization Liebherr-Canada Ltd.
- Area of employment Production
- Country Canada
- Entry level Professionals
- Type of contract full time
As a Spare Parts, Technical Advisor for our Mining division you will provide an outstanding level of customer service with the goal of reducing our customers operating costs and equipment downtime. The Technical Advisor administrates and provides trade knowledge as it relates to parts and major components for all Mining equipment.This position will be 7 days on and 7 daysoff located in the Acheson Alberta branch, providing service to all Mining Operations overseen by the Parts Manager.
- Provide parts advice and expertise to all Mining customers, Internal and External
- Process all Parts Orders for Mining Customers Nationally
- Communicate with the Parts Planner to ensure parts are available for the Planned Delivery Date, Including weekly review of stock orders and address & advise customers regarding any delays
- Coordinate all machine down orders
- Build strong relationships with the Liebherr factories and distribution centers
- Process all returns as per the Liebherr Canada return policy and procedure, including core claims for corresponding factories as well as credit notes
- Work with the service supervisor to administrate all parts required for support equipment and procurement of consumables for the Fort McKay location.
- Enter invoices into customer portals where applicable, email invoices to customer AP where applicable and correct any errors related to billing and payment issues
- Create purchase orders when necessary
- Provide support as needed during the Acheson branch inventory counts
- Other duties as assigned
- Journeyman - Parts Technician Trade Certificate Required
- 5+ years experience in Heavy Equipment Parts
- Bilingual in French & English strongly preferred
- Exceptional communication skills, with the ability to communicate complex information clearly and effectively
- Demonstrated professionalism and customer centric attitude
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Jessica Gauss at: [email protected]
Liebherr - One Passion. Many Opportunities.