Customer Service CoordinatorNewport News, VA

The Customer Support Coordinator plays a vital role in enhancing operational efficiency and supporting the Customer Support department through effective administrative management. This position is responsible for coordinating various customer support tasks, optimizing processes, and ensuring timely documentation and communication to facilitate smooth operations.

Responsibilities

• Prepare and distribute meeting minutes, follow up on action items, and coordinate departmental meetings.
• Assist with departmental projects and act as progress coordinator.
• Work on developing and implementing internal and external service surveys.
• Improve internal communication and develop proper updates.
• Review department procedures and suggest ways to track compliance.
• Drive performance excellence by working closely with all team members and gathering weekly updates.
• Assist with developing department training plans and track progress.
• Prepare PowerPoint presentations for meetings, ensuring all content is clear and effectively communicated.
• Assist in the preparation, editing, and distribution of CSI and BMS publications.
• Organize documentation and improve report standards and data collection across multiple platforms.
• Facilitate training sessions including scheduling.
• Collect and organize Key Performance Indicator (KPI) reports from various departments to support operational improvements.
• Coordinate budget tracking and approvals, ensuring alignment with departmental goals.
• Assist with travel arrangements for team members and organize meetings with affiliates.
• Coordinate asset audits to ensure compliance and accuracy of company resources.
• Organize and coordinate visitors and department activities.
• Standardize forms, reports, policies, and shared data locations to improve efficiency and access.
• Provide insights for process improvements and support service excellence initiatives.
• Collect and organize feedback through surveys and opinion collections.
• Manage the scheduling of appointments and meetings for the Customer Support team.
• Prepare expense reports and track departmental spending.
• Maintain an organized filing system for electronic and hard-copy documents.
• Assist in onboarding new employees by preparing necessary materials and conducting orientations.
• Coordinate office supplies inventory and reorder as necessary to maintain adequate stock.
• Serve as the point of contact for administrative inquiries from internal and external stakeholders.
• Support project management efforts by tracking timelines, deliverables, and communications.
• Track and manage product support reps reports and project progress ensuring timely processing and compliance.

Competencies

• Education and Experience: Bachelor’s Degree; or Associate’s degree with two years of experience; or equivalent combination of education and experience.
• Advanced proficiency in Microsoft Office 365 (SharePoint, Teams, Excel, PowerPoint, etc.).
• Strong organizational and multitasking skills with attention to detail.
• Demonstrated ability to analyze processes and implement improvements.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proven problem-solving skills and ability to manage multiple priorities effectively.
• Travel domestically and internationally up to 5% of the time.

Our Offer

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.

Referral Bonus: Tier IV

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Nicole Alden.

Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
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