XpertAssist
A new service era
XpertAssist is a paid service for extended support via audio-video connection in addition to traditional technical support. It is provided in real time, especially in the event of malfunctions, regular maintenance or whenever it is needed. XpertAssist comprises several software tools that can be used individually or in combination, depending on the requirements.
Experience the next level of service
XpertAssist is our proven remote service to provide you with advanced technical support and is especially effective for regular maintenance, machine analysis or problem solving. XpertAssist includes several services which our experienced Liebherr technicians can apply either individually or in combination. Thanks to location-independent access to the machine and diesel engine controls, we as OEM ensure the best possible support and increased service efficiency. You benefit from significantly shorter response times and thus higher machine availability.
Cost-effectiveness
- on-site service attendances reduced to a minimum
- field service costs cut by up to 20 % per annum
- remote access to diesel engine data (ECU) as well as remote repair and resetting of the SCR system
- discount on any necessary travel hours*
*only from participating service partners
Service worldwide
- mean time to repair reduced by up to 50 %
- immediate qualified and efficient machine and fault analysis through access to all available machine data
- increased availability of our specialists wherever you are
- second level support from OEM
XpertAssist
Simply sign on/register via MyLiebherr and download the XpertAssist App to get immediate access.
To register your machine, you need a MyLiebherr business relationship with your Liebherr Service Partner.
- All remote
- On-site support
- Reports
- Hardware
Immediate troubleshooting and maintenance
Faster and more efficient troubleshooting through real-time audio-video connection with your personnel on site. Liebherr provides step-by-step instructions as well as predictive maintenance advice.
Remote access via LiDAT Teleservice
More efficient troubleshooting through remote access to the machine controls, such as operator monitor, diesel engines ECU, I/O values, message stack and other relevant variables. Remote adjustments made only under full observance of safety regulations.
Immediate troubleshooting and maintenance
Faster and more efficient troubleshooting through real-time audio-video connection with your personnel on site. Liebherr provides step-by-step instructions as well as predictive maintenance advice.
Remote access via LiDAT Teleservice
More efficient troubleshooting through remote access to the machine controls, such as operator monitor, diesel engines ECU, I/O values, message stack and other relevant variables. Remote adjustments made only under full observance of safety regulations.
CarePacks
