Returns
Do you wish to return a Liebherr product?
You can return your original Liebherr accessory or spare part at any time within the 14-day right of return. To do so, simply select whether you wish to return an accessory/spare part and follow the steps indicated.
Do you wish to return a Liebherr product?
You can return your original Liebherr accessory/spare part or your fridge, freezer or wine appliance at any time within the 14-day right of return. To do so, simply select whether you wish to return an accessory/spare part or appliance and follow the steps indicated.
Would you like to return an accessory/spare part?
Please use the return slip included in the package to return your accessory item.
With regard to the return of accessories, the direct costs of the return are to be borne by the returning party.
The goods will be shipped to you in transport-safe packaging. Accordingly, transport-safe packaging must be chosen when returning the goods, if possible the original packaging.
Do you wish to return fridges, freezers or wine appliances?
Please use the following form for this.
Please do not return any goods to us before doing this!
Return form for appliances
Please note that it is only possible to return goods purchased from the Liebherr-Hausgeräte shop or goods purchased from Liebherr directly. In all other cases, please contact the dealer you purchased the goods from.
*These fields are mandatory fields.
Data processing When you click ‘Submit’ we, Liebherr-Hausgeräte GmbH, Memminger Straße 77-79, D-88416 Ochsenhausen, Germany, transfer your personal data in the form (hereinafter: “Data”) to the provider of the service form, Liebherr-Hausgeräte Lienz GmbH, Dr.-Hans-Liebherr-Str. 1 9900 Lienz, Austria (hereinafter: “Provider”). The provider is responsible for the subsequent processing of your data. The provider processes your data for the purpose of making the service form available on the basis of Article 6(1)(b) GDPR (performance of a contract). Detailed information can be found in the data protection information of the provider.
Please note that it is only possible to return goods purchased from the Liebherr-Hausgeräte shop. In all other cases, please contact the dealer you purchased the goods from. After successfully processing the return, you will receive a credit note to the payment method you originally selected. Individually configured appliances are excluded from withdrawal. Your appliance is made especially for you, in your design, with your desired colours and motifs. For this reason, it is not possible to withdraw from the purchase contract once the order process – including payment – has been completed.
Right of withdrawal regarding online purchases
As a consumer, you have the statutory right to withdraw from an online purchase within 14 days within the meaning of Section 3(1)(1) of the Distance Selling Act (FernAbsG) in conjunction with Section 361a German Civil Code (BGB). Details of this can be found in the right of withdrawal, which you can view during the order process or in the email confirming receipt of your order.
Do you have any questions or would you like some advice?
Are you looking for a new fridge or freezer? Just tell us what is important to you and we will find the right model to suit your needs. Do you already have one of our fridges or freezers and would like some advice on use and handling? Get in touch with us. We will be happy to assist you.
You can reach us by telephone from Monday to Friday between 8:30 and 17:00.
Service hotline
+382 69 238 196
Contact form
Our service partner
Do you have any questions or would you like some advice?
Are you looking for a new fridge or freezer? Just tell us what is important to you and we will find the right model to suit your needs. Do you already have one of our fridges or freezers and would like some advice on use and handling? Get in touch with us. We will be happy to assist you.
You can reach us by telephone from Monday to Friday between 8.00 a.m. and 7.00 p.m. On Saturdays, Sundays and public holidays, we are available from 9.00 a.m. to 2.00 p.m.
Service hotline
+43 50809 21700
Contact form
Our service partner
Liebherr support. We would like to make life as easy for you as we can.
It’s important to us that you enjoy the performance and quality of your Liebherr product for many years. That is why we run tests to ensure all functional parts have a 15-year service life. Should the need ever arise, we guarantee long-term availability of spare parts. Should something still not function as intended, our experts will provide swift support, repair and troubleshooting. So that you can always rely on your Liebherr – today and in the future.
