Please note our Christmas delivery closure: Appliance orders from our webshop after 6 Dec 2024 and parts/accessories after 16 Dec 2024 may arrive in Jan 2025.
If your order hasn't arrived by 9 Jan 2025, please contact us.
Liebherr household appliances FAQ configurator
Here we have put together frequently asked questions about Liebherr configurable appliances.
Further device-specific information (dimensions, usable capacity, noise output etc.) can be found in the corresponding data sheet.
General
The door hinge can be changed later. Instructions for this can be found in the operating instructions that come with appliance, or these can be downloaded from home.liebherr.com.
The fittings can be easily removed and operated with a door opening angle of 90°.
Layout
Your design, inside and out, is shown to you throughout the process, it can be printed and shared, and saved to review later. You can also ask questions and send feedback throughout the design process, using the links in the bottom right of the screen. Uploaded images are validated as they are added.
The following materials are excluded from this function: BlackSteel, stainless steel, stainless steel front, stainless steel look, GlassBlack, glass.
A resolution of at least 100 dpi is necessary for optimal print quality. The image can be .JPG, .JPEG or .PND format and must be at least 2331 x 2687 pixels. The configurator will advise you if your image does not have the required resolution. If your image is not the correct size for your chosen appliance, you can find free image resizing tools by typing "free image resizing tools" into your chosen search engine.
he back cannot be customized.
The images are cut and continued in line with the edge of the appliance. You can find a visual representation on the configurator. The illustration shows how the images will be positioned and printed on the device.
Yes. Several images can be uploaded, one after the other.
Yes, several text fields can be inserted if desired.
You can use any images / templates from the configurator's gallery.
You can upload your own images, however these must be in line with the following terms and conditions:
- Your image must not infringe on anyone's Intellectual Property including, but not limited to trademarks, patents and copyrights.
- Your image must not contravene any applicable law (including, without limitation, any criminal law) or regulation. It must not advocate, promote or assist any unlawful act.
- Your image must not be false, inaccurate, misleading, offensive, abusive, threatening or defamatory, or that might cause needless distress, inconvenience or upset to any person. It must not harass, upset, embarrass or alarm any person.
- Your image must not misrepresent identity or impersonates any person.
- Your image must not include personal data about another person, such as their address, phone number, or email address, except with the written approval of that person.
- Your image must not be pornographic, obscene, indecent or offensive, have sexual connotations, promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or incite hatred or violence against any person or group.
- Your image must not give the impression that it originates from or has been approved by us, whether by reference to our name or otherwise.
- Your image must not violate the integrity and reputation of our name, and the names of our partners.
- Your image must not include or make reference to illegal substances.
- Your image must not make reference to politicians' names and/or political statements.
No, unfortunately this type of logo cannot be used, as otherwise we would violate the rights of third parties. Trademarks or logos protected by copyright can only be used if you are the owner of these rights or if you can provide us with written permission from the owner of the rights. Pictures for which we have the license and can be printed can be found in our gallery. By agreeing to our terms and conditions, you are liable for all claims made in the event of a trademark infringement.
Furnishing
With "Select equipment individually" you put the equipment together according to your wishes. You can select and add the equipment options such as glass shelves individually. With "equipment packages", a package of equipment options compiled by Liebherr is transferred to your appliance.
Yes, you can adapt the equipment packages at any time according to your wishes and add or remove equipment options.
Order process
The delivery time always depends on the scope of the configuration and is displayed as an indication during the ordering process. Currently, the average is between 15 and 17 weeks. As soon as the appliance leaves the production site, you will receive a notification by email and you will be contacted by our delivery partner to arrange a delivery date.
All MyStyle appliances come with a free 5-year guarantee, or you can choose to upgrade to a 10-year guarantee for half price. We will contact you to get your choice when we confirm your order. If you choose a 5-year guarantee it will be automatically applied to your Customer Service account (Please note that this is not the same as your MyLiebherr account and you will need to register your appliance separately in there if you wish). If you choose a half price 10-year guarantee we will send you a discount code to purchase the guarantee via our webshop, once your appliance has been delivered.
Your appliance will be manufactured especially for you. For this reason, payment in advance is required. In the event of any issues with your design, for example, with difficult designs or necessary corrections on our part, you will receive a control design (graphic design of your product). Only after your approval of the control design will we start manufacturing. In cases where we send a control design, you can cancel and receive a full refund if you do not approve the control design.
After completing the order process including payment (and control design sign off if required), the purchase contract can no longer be withdrawn. Your device is specifically manufactured to your requirements.
Although every care is taken to deliver our appliances in perfect condition, there are rare occasions where some damage occurs prior to delivery. We will check the condition of your appliance throughout the delivery process and upon arrival at your property. Should we find any damage to your appliance, we will replace the entire unit, and delivery of your replacement is subject to the standard lead times.
All MyStyle appliances ordered between 19th July 2022 and 31st December 2023 come with optional recycling of your old appliance. We will contact you when confirming your order to discuss the collection of your old appliance at the same time as your MyStyle is delivered.
Please note that we will only collect one refrigeration appliance per MyStyle unit. The appliance being collected must be of a similar size and weight to, or smaller than the appliance being delivered. The appliance must be switched off and disconnected and will be taken at the same time as your delivery takes place. Some delivery restrictions apply, e.g. location of the collection appliance - these will be discussed with you before collection is arranged. Collection by pre-arrangement only.
Printing and production
The printing takes place in the direct printing process at our factory. This involves using an industrial UV inkjet printer. This process ensures special colour brilliance and enables easy cleaning of the surfaces.
All of our MyStyle appliances are manufactured in the EU, in Austria, Germany and Bulgaria.
Is your question not included?
Please feel free to contact us by phone Monday to Friday between 8:00am and 5:00pm (excluding public holidays)
Tel.: 03330 147 888, option 3
E-Mail: Use our email template