Technical Advisor, Off Shore CranesBiggleswade | Job-ID 11846

A vacancy has arisen within our Maritime Crane department in Biggleswade for two Technical Advisors, Off Shore Cranes. These roles, covering the UK and Ireland, contribute to the success of Liebherr – Great Britain Ltd by ensuring effective and efficient advice and support along with excellent administrative, customer service and interpersonal skills whilst working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork.

Your Responsibilities

• Visit site to investigate into technical problems and communicating with customers, factories and LGB accordingly to provide a technically lead solution.

• Assist the Technical Manager with customer complaints in relation to invoice disputes.
• Provides a dedicated support line for customers and uses this to develop outstanding rapport and relationships.
• To circulate information and investigation details via written reports.
• Obtain suitable solutions from Liebherr factories on technical issues and warranty claims.
• Raises warranty orders, sales orders, work orders, purchase requests and invoices both internally and to customers.

• Processing warranty claims and ensures that returned warranty parts are sent back to the relevant factory with correct documentation.
• Supports the hands on element of operations by undertaking out of hours responses as and when required.
• Assists in the managing of service engineers and optimising their utilisation.
• Promote and prepare parts and service quotations.

• Develops an effective working relationship with the after sales team and can support others where required.
• Escalates the appropriate action in relation to broken or damaged company equipment.
• Effectively uses the operating system (BAAN) to be able to manage the following processes; sales orders, warranty orders, purchase orders in addition to checking stock availability and the pricing of spare parts.
• Prepare and submit detailed reports and feedback for every investigation undertaken, including customer reports if required.

Your Profile

The successful candidate will require the following:

• Is able to demonstrate competencies and skills for the role through experience in a similar industry
• Good communicator at all levels
• Flexible approach to work

What we are offering

The opportunity to work with the industry-leading manufacturer, secure and progressive work environment, competitive salary and benefits, training and personal development.