Liebherr-Australia Adelaide Mining Operations now ISO 9001 certified
Liebherr-Australia Mining division embarked on the journey to ISO 9001 certification in late 2014 and adopted the “bottom-up” approach. This meant starting with grass roots core processes and with inclusion of core people in the area build effective compliance systems that meets the requirements of customers, Liebherr-Australia and ISO 9001 in a practical, systematic and effective manner.
This philosophy also supports the Liebherr core value of “Quality in everything we do” and, as result, certification to ISO 9001 was set as a strategic objective and embedded as a way to improve and support a sustainable business.
After much collaboration, discussion, change and great support, the Adelaide Operations of Liebherr-Australia Mining division successfully completed the certification audit process at the end of 2015 and was formally registered as a certified company in February 2016. This was a great collective team effort given prevailing constraints and showed the benefits of a people centric and systematic approach.
Certification however only means having the framework in place and it really is the start of a journey to truly embed the principles in all aspects of the business and bring the best possible value to the processes and ultimately customers. Therefore, further expansion and wider adoption of the Quality Management System is expected during 2016 and 2017 during which time there will be more appropriate information and discussion. The effective inclusion of the people when developing quality management systems remains to be a priority and is recognised as a key enabler for success and the foundation for future success.