We are a reliable partner to our clients. From the ﬁrst stages of product design until the decommissioning of a railcar going out of passenger service, our customers' needs are at the heart of everything we do. By incorporating feedback and suggestions from our customers we constantly optimize our service quality.
Holistic lifecycle approach
Liebherr understands that each client is unique. We provide tailor-made customer care packages that are ideally suited for your specific needs.
We also take a holistic lifecycle approach to our design and development processes from day one, especially if a contract includes service elements.
This is how we add value to our customers’ operations.
Liebherr design for maintenance
All Liebherr products are designed according to the highest robustness standards with optimized reliability and maintainability. For instance, our latest air cycle HVAC system offers unrivalled advantages in terms of lifecycle costs:
- Reduced parts count and simplified accessibility
- No storage, handling or management of refrigerant on site
- Reduced vehicle downtime
- No need for trained and certified (e.g. 303/2008) refrigerant personnel for maintenance
High quality customer service around the world
We adopt a “cradle to grave” approach to customer care and support in order to guarantee that our systems continue to perform at the highest levels wherever and whenever they are deployed in passenger service.
Our policy is to work closely with suppliers, clients and end users to understand their needs and to shape our service accordingly.
Our facilities for customer service all over the world are ready to provide high quality customer service whenever you need it.