Liebherr Mining excels with continuous improvement program
Liebherr Mining’s Service Excellence program was developed in 2014 with the aim to improve the organisation’s service standard across the three mining factories, 16 affiliates and 12 authorised dealers. The program identifies best practice standards in the areas of customer support, local production and parts business.
Mining Monthly published an editorial taking a closer look into the Service Excellence program, with an interview from Paul Hyham, Service Excellence project leader. The editorial explores Liebherr-Australia’s success with the program, the challenges and opportunities that have arisen from the current global health crisis, and what the future holds for the program.
The full article was published on Mining Monthly in September 2020. Read the article here: Mining Monthly