Technical Advisor (TA)Dubai | Job ID 70185

Liebherr Middle East FZE is responsible for sales and service of construction machinery and maritime cranes of the Liebherr Group in the Gulf region. This includes specifically mobile and crawler cranes, the complete range of earthmoving equipment, tower cranes and concrete equipment, duty cycle crawler cranes as well as material handling equipment in the maritime field

Responsibilities

• Handling of enquiries.
• Technical support of customers, engineers, the service stations and of the sales department
• Forwarding of service information
• Assuring that safety relevant service information’s are installed/followed.
• Quoting of upgrades, services and not standard solutions (like new parts without Id. No., lifting aids, etc.) including follow up and evaluation of not received orders.
• Pro-active approach of services/customers support, offering of crane upgrades
• Technical support of warranty and good will cases.
• Arranging of service attendances in co-ordination with Customer Services Coordinator
• Project controlling and co-ordination
• Issuing and checking of stage invoices
• Planning of engineer pool in co-ordination with Customer Services Coordinator
• Preparation of project specific documentation such as method statements, risk analyses etc.
• Monitoring of debtors accounts and active collection of outstanding invoices together with accounts department.
• Journal duty at weekends and bank holydays
• Checking and follow up of work reports
• Checking and signing of hour reports
• Filing of project or work specific correspondence like certificates, data, protocols, paperwork, measuring protocols, MDE Data, MOM’s, emails, etc.
• Support of commissioning jobs in the area of the service station
• Working according to rules with internal software

Competencies

• Completed technical apprenticeship (mechatronic or a combination of electric, electronic, mechanic and hydraulic technologies)
• At least 6 years’ experience as a Field Service Engineer
• Experience with HS/ LR/ FE machines would be an advantage
• Experience with part lists, preparing quotes and order administration
• Demonstrated initiative to visualize, organize, manage, and complete projects in individual and group setting
• Ability to interface with all levels of staff
• Demonstrated ability to handle confidential information
• Assist the Company in any necessary duties to achieve Company goals
• Perform other related duties as assigned
• Exact and precise working
• Ability to coordinate and plan service attendances
• Working with a pro-active approach
• English fluent in both spoken and written, German language skills would be a great advantage
• Signing according to signature regulations
• Disposition of engineers
• Generating of crane upgrade offers and non-standard parts offers following the factory guidelines
• Calculation and generating of work offers
• Generating and editing of service orders

Our Offer

• Performance-realted remuneration
• Interesting and responsible task in a successful company group
• Social benefits of a modern company

Start Date: immediately

Please note: ONLY shortlisted candidates will be contacted

Have we awoken your interest? Then we look forward to receiving your online application.

One Passion. Many Opportunities.