Parts & Administration Manager, Mobile Cranes - BiggleswadeBiggleswade

We are pleased to offer an exciting opportunity within Liebherr-Great Britain Ltd for a Parts & Administration Manager to join our LWE Mobile and Crawler Crane After Sales team.
This role plays a key part in driving departmental success, ensuring efficient operations across Parts, Administration and Warranty teams, while supporting our core values of Business Performance, Customer Focus, People & Teamwork, and Leadership.

Your Responsibilities

•    Managing, supporting and developing members of Spare Parts, Service and Warranty Administration teams.
•    Allocating workloads and monitoring performance to ensure departmental objectives are achieved.
•    Identifying training and development needs and promoting continuous improvement within the team.
•    Fostering a positive and collaborative working environment.
•    Confirming the validity of warranty claims received and maximise the levels of labour, materials, spare parts and sub-contract items recovered.
•    Ensuring team provide clear, concise and accurate claims, of all types, to our suppliers.
•    Questioning the acceptability or validity of a component or claim at any stage in the process, obtain better infor-mation from the depot and communicate effectively to the concerned factory.
•    Assisting in resolving accounts queries for both credit control and accounts payable departments
•    Ensuring correct documentation for returning both new and failed parts to factories.
•    Establishing and maintain good communications and effective relationships between suppliers, factories and in-ternal departments in the UK and abroad.
•    Issuing credit note requests.
•    Preparing, distributing and monitoring documentation for Extended Warranties and Contracts.
•    Monitoring and report on Service Information progress.
•    Preparing reports and statistics on all aspects of the departmental activities.
•    Collecting data and prepare reports on Key Account customer performance.
•    Supporting the After-Sales team ensuring clear and concise communication between departments
•    Undertaking all work in accordance with the company’s Health & Safety, Quality and Environmental policies and arrangements, Implement safe systems of work as necessary.

Your Profile

The successful candidate will require the following:

•   Previous experience in a similar role and/or relevant industry
•   Strong people management or team leadership experience
•   Excellent organisational and prioritisation skills
•   Ability to perform effectively under pressure
•   Strong communication and stakeholder management skills

Our Offer

•    The opportunity to work with an industry-leading manufacturer.
•    Secure and progressive work environment.
•    Competitive salary and benefits.
•    Training and personal development.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Aleksandra Szczepanska.

One Passion. Many Opportunities.