Head of Customer Service (m/f/d)* Maritime CranesAntwerpen

Creating passion: your responsibilities

Responsible for daily management of the service organization (10 full time employees)
Conduct research of local market and business activity including local competitors, price levels and economic development of customers
Responsible for the expansion of the division in relation to customer services and sale of spare parts
Establish and maintain ongoing relationships with existing customers, suppliers and internal departments
Price negotiations and settlement of service contracts
Support of Technical Advisors on complex customers services issues
Support the Divisional Manager in the area of organizational development of mixed sales and service companies

Contributing your strengths: your qualifications

Minimal a relevant technical/commercial degree or operating at that level (HBO)
Preferably additional related studies and courses in Management and Leadership
Experience in a comparable position
Experience in leading teams
Knowledge of contract negotiation, service operations, and customer engagement
Familiarity with ERP or service management systems (e.g., SMS)
Initiative and project ownership (individual and team settings)
Customer focus and proactive attitude
Cross-functional collaboration and flexibility (supporting other divisions)
Ability to work flexible hours and travel internationally
Confidentiality and professional representation of Liebherr
Dutch as native language as well as a proficiency in spoken and written English is required, French or German are a plus

Our commitment to you: your benefits

As a globally operating family business, we offer our employees long-term and excellent future prospects in an innovative environment. We focus on the compatibility of family and career, promote continuous training, further education and live an active health management. With us - as a reliable and independent employer - you can expect a secure job in a successful company with attractive remuneration and modern social benefits.

Together we create fascinating things.

*In this job advertisement, the masculine form is used for better readability and without any intention of discrimination. This includes all genders.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Maria Stüwe via: +49 381 6006 3717.

Liebherr - One Passion. Many Opportunities.

Company

Liebherr-Maritime Belgium B.V. headquartered in Antwerp is a sales and service location representing the Liebherr Group’s maritime cranes product division in the area of port equipment in the Benelux.