Technical Coordinator - Mobile CranesAcheson, AB

Reporting to the General Manager, our Technical Coordinator will support the service function, and act as the first point of contact for customer service related inquiries.

He/She will also be responsible for coordinating such inquiries, by assessing customers' requirements and urgency, determining the required action plans.

The support is extended to both Field and Shop Supervisors, as well as Service Administrators, ensuring a stellar customer service delivery.

Responsibilities

Safety:

• Adhere to safety requirements as per company policies eCommerce (MyLiebherr)
• Platform Management: Manage the day-to-day operations of the e-commerce website, including product listings, pricing updates, and promotional changes.
• Customer Support: Troubleshoot any technical issues that may arise with the e-commerce platform.
• Customer Support: Train new customers on how to use the online platform

Coordination & Project Management:

• Communicate with customers and triage customer requests including status of machines and service work and/or issues that require special attention or escalation
• Assist the Field Service Manager with the daily planning of  techs work assignments by maintaining the master field schedule, including but not limited to modifications
• Regular follow-up with technicians as to job status and with customers to provide job completion updates
• Liaise with Parts & warranty department regarding requirements for specific jobs, ordering, shipping, etc.

Administration:

• Manage work orders including their opening, closing and maintaining to insure accurate and timely invoicing (includes adding labor, parts, sublets, lubricants, shop  supplies, core credits, etc.)
• Assist with the preparation of customer quotations, warranty claims, invoice prep and overall work order administration
• Other duties as assigned

Competencies

• Administrative skills in heavy equipment industry, construction or distributor environment
• MS Office proficiency, service reporting/time entry and invoicing software
• Methodical, analytical, organized and detail oriented
• Report writing
• Technical knowledge of heavy equipment, cranes and construction equipment
• Due diligence and promotion of a Health and Safety culture
• Dynamic team player with a positive attitude

Our Offer

• Competitive wages
• Extensive benefits with employer paid premiums starting day 1
• Hybrid or remote work opportunities for select roles*
• Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
• 6% employer RRSP matching
• $3000 annual allowance for continuing education
• International training & development work opportunities for selected roles*
• And much more!

Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Gabriel Ribeiro.

One Passion. Many Opportunities.