Services digitalization progressing quickly

Already more than 170 companies and over 430 individual users are working with the Liebherr-Aerospace Service Platform, proving that it clearly meets the strong market expectations and that we are right on track with our digitalization strategy.

The recent opening of the online Training Center, which provides visibility on our training offers, the start of the Spare Order status and of the Commercial Support are creating even more traffic and are generating very positive feedback on these new digital tools.

Some of our customers have called our case management services ‘state-of-the-art’ when comparing them to our competition: it is true that Technical Request and Commercial Support are really making query creation and follow-up very intuitive, streamlining communication and accelerating resolution time. Key MROs and airlines have also expressed their satisfaction to have 24/7 access to information to track their orders, saying they are using the spare and repair order status on a daily basis.

Reacting to the interest and listening to the suggestions made by our customers, the project team has already planned some additions for this year:

With My Repair Services in particular, customers will very soon be able to find their quotations online, review and validate them with just a few clicks, in a fully coordinated fashion with our internal system.

The associated quote documents will also be accessible online, providing better traceability and convenience. On top of that, customers will be able to manage discrepancies or see all their open actions, making our service even more comprehensive. We are looking forward to presenting My Repair Services to you this fall!

After that, our next challenges will be to implement our online shop for new parts but also USM in order to improve your business experience with us: we will keep you posted about this in due time!