As a Service Technician, I am regularly on site with the customer. This way I find out first hand how our machines actually perform and prove their worth for the customer. Hence why after twelve years at Liebherr I am still just as much a passionate supporter of our products as I was on the first day.

Jörg Schürkämper | Service technician

Do you want to make your technical knowledge count? We’re counting on you!

Are you fascinated by technology and do you always keep up with the latest developments? Are you enthusiastic about technical products of all kinds? Did you always want to make travel a part of your everyday working life?

Great – because we’re offering you the ideal way to combine your interests. Working as a service technician at Liebherr always offers new challenges and continuously expands your own technical horizons!

What is waiting for you here:

Highlights of the area of employment sales technicians

Our service technicians deliver a high standard of field service support with an intense connection to customers. This job offers a high level of job satisfaction giving our employees pride in repairing our customers machines in order to keep them operational for many hours of machine life.

You will have a great sense of achievement like “hero of the day” if you are able to solve moderate to complex problems.

No daily routine – diverse tasks with high responsibility.

Your sites of operation will be worldwide, you will meet foreign cultures and you see places of a country a normal tourist would never see.

Take a role as an expert and at the same time as one of the most important company representatives to the customer.

The tasks that are waiting for you:

  • Troubleshoot, inspect and diagnose Liebherr machinery and components including electrical, hydraulic, pneumatic, engines, gearbox/drive train, etc. to resolve moderate to complex problems.
  • Responsibility for the safe and effective repair, maintenance and function control of machinery and components in the field, in the workshop or at customer sites
  • Preparation of technical reports and recommendations for the customers
  • Technical advice and support/ mentoring for our service partners and mechanics
  • Ensuring optimal customer service
  • Taking part in commissioning and handover of new and used equipment
  • Instruction and training of operating personnel
  • Participating in the development and modifications of systems in all phases of the life of the project in compliance with technical objectives, costs, time and quality

Impressions of our daily business

  • Activities on the Machine (Rigging, De-Regging and Handover of machines; Maintenance; Troubleshooting and Repairs; Exchange of assembled and disassembled parts, modifications etc.; theoretical and practical briefing of customer staff towards machine usage and maintenance; operating of the machines; surveillance of machines in the field regarding appropriate use

    Activities on the Machine (Rigging, De-Regging and Handover of machines; Maintenance; Troubleshooting and Repairs; Exchange of assembled and disassembled parts, modifications etc.; theoretical and practical briefing of customer staff towards machine usage and maintenance; operating of the machines; surveillance of machines in the field regarding appropriate use

  • Reporting Activities (Documentation of assembled and disassembled parts, modification, etc.; processing of inspection-checklists including recommended actions; inspection of machines and provision of required parts; documentation of optional required parts, modifications or solutions)

    Reporting Activities (Documentation of assembled and disassembled parts, modification, etc.; processing of inspection-checklists including recommended actions; inspection of machines and provision of required parts; documentation of optional required parts, modifications or solutions)

  • Possible competencies you will use in this area section:

    • Deep industry and product knowledge in the fields of electrics, electronics, mechanics, hydraulics, industrial design and control technology depending on the assigned business area
    • Completed vocational training, high school diploma or recognized technician/mechanic designation
    • If possible working experience in the role as service technician (repairing and maintening)
    • Good problem-solving and diagnostic skills of moderate to complex issues
    • The ability to work independently and make decisions with minimal supervision
    • Willingness to travel
    • Good English language skills, every additional language is highly welcomed
    • Customer focus and competent appearance in front of the customer

    Projects

  • Digital service booklet
    Transparency, value retention and availability are the key points we pursue with the digital service booklet. With our technically advanced and individually deployable mobile and crawler cranes, it is important to us that the required maintenance data and service work are available to our customers in the right way for their equipment. Because it is possible online to seamlessly and conveniently document maintenance work that is carried out, our customers can always keep track of the maintenance status of their equipment. This helps to ensure high availability of their fleet and preserve the value of the cranes.

    Digital service booklet

    Transparency, value retention and availability are the key points we pursue with the digital service booklet. With our technically advanced and individually deployable mobile and crawler cranes, it is important to us that the required maintenance data and service work are available to our customers in the right way for their equipment. Because it is possible online to seamlessly and conveniently document maintenance work that is carried out, our customers can always keep track of the maintenance status of their equipment. This helps to ensure high availability of their fleet and preserve the value of the cranes.

  • Service Engineering at its best!
    Somewhere in Mexico near a mining jobsite: a Liebherr service engineer is having his breakfast coffee sitting in front of his laptop. He is checking his daily inspection sheet and preparing himself for another busy day. For 3 months now, he is responsible for the smooth functioning of seven HS 8300 equipped with dragging buckets. The machines are in duty 24/7 and the dynamic work operations are demanding everything from the machines and from the service engineers. However, he is still in a good mood as his specialized education in electrics, hydraulics and mechanics at Liebherr prepared him perfectly for those types of jobs. Yesterday he had a meeting with the customer in order to discuss the service schedule for today: one of the machines will have one of the regular service checks consisting of oil changes for gears, engines and hydraulics, checking the valve clearance of the engine as well as having a close look on the condition of hoses, ropes and winches. At another machine, he diagnosed a problem with an electrical component. After a short conversation with the operator and a personal assessment of the affected component, he narrowed down the problem and already has an idea on his mind. He has to find a quick solution because every machine not operating will cost our customer money. At the end of the day all seven machines are operating and the customer is shaking hands with our engineer as another successful day is fading away. After 6 months on the jobsite he will return to his home base and is already looking forward to his next challenging servicing job somewhere in the world bringing him new impressions of foreign languages and cultures a tourist will never enjoy!

    Service Engineering at its best!

    Somewhere in Mexico near a mining jobsite: a Liebherr service engineer is having his breakfast coffee sitting in front of his laptop. He is checking his daily inspection sheet and preparing himself for another busy day. For 3 months now, he is responsible for the smooth functioning of seven HS 8300 equipped with dragging buckets. The machines are in duty 24/7 and the dynamic work operations are demanding everything from the machines and from the service engineers. However, he is still in a good mood as his specialized education in electrics, hydraulics and mechanics at Liebherr prepared him perfectly for those types of jobs.

    Yesterday he had a meeting with the customer in order to discuss the service schedule for today: one of the machines will have one of the regular service checks consisting of oil changes for gears, engines and hydraulics, checking the valve clearance of the engine as well as having a close look on the condition of hoses, ropes and winches.

    At another machine, he diagnosed a problem with an electrical component. After a short conversation with the operator and a personal assessment of the affected component, he narrowed down the problem and already has an idea on his mind. He has to find a quick solution because every machine not operating will cost our customer money.

    At the end of the day all seven machines are operating and the customer is shaking hands with our engineer as another successful day is fading away.

    After 6 months on the jobsite he will return to his home base and is already looking forward to his next challenging servicing job somewhere in the world bringing him new impressions of foreign languages and cultures a tourist will never enjoy!

  • Applying technical expertise globally
    As a service technician, you are the direct contact person on the customer’s site. You will be called in to deal with complex technical issues, and provide on-site support for the customer’s specialist personnel or the sales companies. When new machines are launched (e.g. in the Australian market), you will spend several weeks with the customer, and act as a technical advisor. In addition, service technicians receive important information on regional conditions, communicate this knowledge internally, and therefore make an important contribution to the ongoing development of our products.

    Applying technical expertise globally

    As a service technician, you are the direct contact person on the customer’s site. You will be called in to deal with complex technical issues, and provide on-site support for the customer’s specialist personnel or the sales companies. When new machines are launched (e.g. in the Australian market), you will spend several weeks with the customer, and act as a technical advisor. In addition, service technicians receive important information on regional conditions, communicate this knowledge internally, and therefore make an important contribution to the ongoing development of our products.

  • Service technician job vacancies

    Browse our service technician job vacancies and become part of our modern team!

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