Customer service, in such a complex and technologically advanced industry such as the aerospace industry, brings new and unheralded challenges repeatedly. It is necessary to develop flexible and creative solutions, often under time pressure and in teams that have to be coordinated on an international level.

Nadine Welzel | Technical Customer Service Engineer

Achieving the optimum result with advice and support? Only with your assistance!

Are you good at dealing with people and interested in technical products? Are you looking for an active opportunity to use your organization and coordination skills?

You can put your communication skills to the test in our customer support team. Your solution-oriented thinking will help our customers achieve the best possible results. With us, you can expect varied tasks and exciting challenges!

What is waiting for you here:

Highlights of the area of employment customer service

You will have a highly cross-functional role dealing with a wide range of topics (technical, commercial, organizational).

After sales is a very important discipline for customer satisfaction.

You provide professional expertise, advice and guidance at all stages on policies, procedures, laws, employment standards and regulations.

You will have the chance to stay state of the art regarding technical knowledge to solve problems.

People who are willing to work in this area of employment enjoy interaction with others (customers, departments, partners).

You work internationally and you can use your language skills on a daily basis.

The tasks that are waiting for you:

  • Technical advice (e.g. dealing with technical requests, preparing service information, making offers)
  • Promoting and ensuring customer satisfaction, responsiveness and delivery performance for all service products
  • Dealing with customer complaints
  • Being the single point of contact for customers for all service-related activities
  • Warranty management
  • Spare parts handling and evaluation for service orders
  • Coordinating and managing projects as well as actions associated with after-sales service

Impressions of our daily business

  • We need your consent This YouTube video is provided by Google*. If you load the video, your data - including your IP address - is transmitted to Google and may be stored and processed by Google inter alia in the USA. We have no influence over further data processing by Google. By clicking on "Accept", you consent to the transmission of data to Google for this video in accordance with Art. 6 (1) (a) GDPR and at the same time expressly consent to the transfer of data to the USA in accordance with Art. 49 (1) (a) GDPR. If you no longer wish to consent to each YouTube video individually in the future and wish to be able to load the videos without this blocker, you can also select "Always accept YouTube" and thereby consent to the associated data transmissions and transfers to Google and to the USA for all other YouTube videos which you open on our website in the future. Please note that, in the opinion of the European Court of Justice, there does not currently exist an adequate level of data protection in line with EU standards in the USA, and at present we cannot provide suitable safeguards to protect your data and offset this shortcoming. Possible risks to you of data transfer to the USA are that access by state authorities cannot be excluded and that your data could be processed for reasons of national security, criminal prosecution or for other purposes in the public interest of the USA, possibly without you being informed separately and without enforceable rights and effective means of redress being available to you. You can withdraw consent that you have given at any time with future effect via the settings. For further information, please see our Data Protection Declaration and Google's Privacy Policy. *Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland; Mutterunternehmen: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

    Our customers can always rely on Service Technician Jörg Schürkämper: under all conditions, he is the man for professional maintenance and service of the heavy machines. While checking every single detail of the machine’s inner life, he always knows about the powerful and all-time reliable team in the back-office.

  • Possible competencies you will use in this area section:

    • Industry knowledge
    • Work experience in technical customer service, sales or business administration
    • Technical education as technician or bachelor’s defree in a related field preferred
    • Strong verbal and written communication skills
    • Customer-focused and solution-oriented way of thinking and acting
    • Good English language skills, other foreign languages are beneficial
    • Good technical knowledge (demonstrated mechanical and electrical maintenance skills)
    • Risk anticipation and health orientation
    • Familiarity with MS Office programs

    Projects

  • Remote services
    We already digitally support our customers with their Liebherr mobile and crawler cranes – whether it’s providing remote advice or directly assisting someone online with diagnostics and settings on their equipment. The available technologies have to be used skilfully with regard to their global use and kept up to date. These digital services are valuable and give our customers added security, especially for difficult and time-critical jobs.

    Remote services

    We already digitally support our customers with their Liebherr mobile and crawler cranes – whether it’s providing remote advice or directly assisting someone online with diagnostics and settings on their equipment.

    The available technologies have to be used skilfully with regard to their global use and kept up to date. These digital services are valuable and give our customers added security, especially for difficult and time-critical jobs.

    Story: New digital ways
  • We need your consent This YouTube video is provided by Google*. If you load the video, your data - including your IP address - is transmitted to Google and may be stored and processed by Google inter alia in the USA. We have no influence over further data processing by Google. By clicking on "Accept", you consent to the transmission of data to Google for this video in accordance with Art. 6 (1) (a) GDPR and at the same time expressly consent to the transfer of data to the USA in accordance with Art. 49 (1) (a) GDPR. If you no longer wish to consent to each YouTube video individually in the future and wish to be able to load the videos without this blocker, you can also select "Always accept YouTube" and thereby consent to the associated data transmissions and transfers to Google and to the USA for all other YouTube videos which you open on our website in the future. Please note that, in the opinion of the European Court of Justice, there does not currently exist an adequate level of data protection in line with EU standards in the USA, and at present we cannot provide suitable safeguards to protect your data and offset this shortcoming. Possible risks to you of data transfer to the USA are that access by state authorities cannot be excluded and that your data could be processed for reasons of national security, criminal prosecution or for other purposes in the public interest of the USA, possibly without you being informed separately and without enforceable rights and effective means of redress being available to you. You can withdraw consent that you have given at any time with future effect via the settings. For further information, please see our Data Protection Declaration and Google's Privacy Policy. *Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland; Mutterunternehmen: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

    We are always close to our customers

    Our international service team provides superior support solutions for air management, flight controls, landing gear systems, on-board electronics, gears and gearboxes.

    Wide-ranging customer services in aviation
  • We dedicate ourselves to digitalisation.
    Digitalisation is on everyone’s lips. At Liebherr Digitalisation is not only a buzzword, we are pushing it in every area. Our Customer Service launched a project to link our broad service offers with our customers worldwide and 24/7. MyLiebherr is intended to be the central platform for all customer activities when it comes to our machines. Our Customers will find every relevant information about their Liebherr Products in a well-arranged way and the solution of their problem is just one click away. To achieve this goal, all Liebherr product segments are working together in a company-wide and multidisciplinary project to create the perfect solution for our customers. And there are already new ideas waiting in the wings to be implemented: be part of our Dedication!

    We dedicate ourselves to digitalisation.

    Digitalisation is on everyone’s lips. At Liebherr Digitalisation is not only a buzzword, we are pushing it in every area. Our Customer Service launched a project to link our broad service offers with our customers worldwide and 24/7. MyLiebherr is intended to be the central platform for all customer activities when it comes to our machines.

    Our Customers will find every relevant information about their Liebherr Products in a well-arranged way and the solution of their problem is just one click away.

    To achieve this goal, all Liebherr product segments are working together in a company-wide and multidisciplinary project to create the perfect solution for our customers. And there are already new ideas waiting in the wings to be implemented: be part of our Dedication!

    MyLiebherr – the personal customer portal
  • Customer service job vacancies

    Browse our customer service job vacancies and become part of our modern team!

    • TÉCNICO DE ASSISTÊNCIA TÉCNICA - São Paulo

      Guaratinguetá, Atendimento ao Cliente

      To the job vacancy
    • TÉCNICO DE ASSISTÊNCIA TÉCNICA - Belo Horizonte e região

      Guaratinguetá, Atendimento ao Cliente

      To the job vacancy