Support

Full equipment life cycle support

We believe true support goes beyond delivering world-class machines—it’s about standing with you throughout the entire life cycle of your equipment. Our dedicated support teams work hand in hand with you to maximise fleet performance, offering tailored maintenance, service agreements, and training to protect your investment and keep operations running smoothly.

As your OEM partner, we’re guided by a simple principle: wherever there’s a Liebherr machine, there’s Liebherr support behind it. No matter where your site is located, our skilled technicians and specialists are close by, ready to deliver practical, collaborative solutions that keep your machines performing at it's best. With our partnership approach, you can stay focused on your production goals while we provide the reliable assistance that makes them achievable.

Why choose Liebherr Support?

Certified service personnel

Every repair, inspection, and maintenance task is carried out by Liebherr-certified specialists, ensuring the same precision, safety, and quality you rely on from our machines.

Key metrics:

Our Support offerings

Maintenance

Proactive care for optimum performance

Liebherr’s maintenance solutions are all designed to reduce downtime and extend the lifespan of your equipment. Each of them, including inspections, modular maintenance and planned support, is backed by Liebherr’s specialised tools and expertise.

Service Agreements

Partnering for long-term success

Our comprehensive service agreements offer tailored contracts, onsite assistance and maintenance and repair contracts (MARC) for seamless coverage that ensures operational continuity with flexible, partnership-focused solutions.

Training

Empower your team with OEM expertise

From operator skills to advanced troubleshooting, Liebherr’s training programs equip your team with practical knowledge and hands-on experience, helping them maximise equipment performance, enhance safety and drive long-term productivity.

Digital support solution

Optimise uptime with intelligent digital solutions

Liebherr’s digital support tools are part of the IoMine technology portfolio within the Maintain product family. These applications support on-site maintenance teams by equipping them with necessary resources for maintenance tasks, improving productivity and operational efficiency.

Our digital support solutions include:

The Content Delivery Portal (CDP) lets users quickly access all Liebherr Mining technical documentation, from operating manuals to assembly instructions.
Troubleshoot Advisor (TSA) analyses machinery failures and links users to step-by-step support guides to identify and fix issues.
Data View is a cloud-based web portal that serves as a tool for visualizing and collecting data from Liebherr mining equipment, while Data Services offers various technical solutions for customers to collect and integrate machine-generated data into their own systems.

LEARN MORE ABOUT LIEBHERR IoMine

Videos

Explore product videos highlighting our Support solutions, along with customer testimonials sharing their experiences.

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Downloads

Brochure - Content Delivery Portal (CDP)

PDF (1.83 MB)

Brochure - Operator training for hydraulic excavators

PDF (2.26 MB)

Brochure - Operator training for off-highway trucks

PDF (2.12 MB)

Brochure - Technical training

PDF (2.73 MB)

Brochure - Troubleshoot Advisor (TSA)

PDF (2.60 MB)

Flyer - Technical training - Hydraulic excavators and Off-highway trucks

PDF (2.96 MB)

Whitepaper - Modular maintenance

PDF (1.30 MB)

Whitepaper - Remote Service

PDF (82.04 MB)

Support

Full equipment life cycle support

Why choose Liebherr Support?

Certified service personnel

Tailored solution approach

Close proximity to our customers

End-to-end lifecycle support

Key metrics:

Our Support offerings