Facility provides enhanced customer service, support
According to Reher, the new campus will help Liebherr better serve customers across divisions in multiple ways. The first is that it significantly increases production operations for concrete pumps and repair capacity for mobile and crawler cranes, as well as for construction equipment. “For example, we will now be able to do boom alignments for mobile cranes up to 750 tons. Furthermore, the new shop will be a lot closer to our many customers in the Northeast region, which will lead to lower logistic costs,” said Reher. The new shop is also equipped to handle the growing numbers of Liebherr earthmoving equipment. “We experienced substantial growth in this area in recent years and have therefore invested in our internal infrastructure to keep pace with the demand.”
Besides, there is a new training center and workshop. “We will be able to expand our offerings in relation to training our in-house dealers and dealer technicians, as well as provide this service professionally to our customers,” said Peter Mayr, managing director of Liebherr USA, Co. “In our workshop, we will not only focus on pre-delivery inspections and standard repair work, but also recondition machines in bays allocated to complete this task.” Twelve repair stations will be available for the earthmoving division – an increase from the eight currently available.
Increased warehouse capacity and safety
The new Liebherr warehouse incorporates the latest safety features and provides a 50 percent increase in storage capacity. In addition, the warehouse also has a dual shuttle vertical lifting machine to increase small component picking speed and storage capacity. The receiving and shipping departments are separated to enable optimal material flow through the facility.
It was no small task to pull this off smoothly, according to Oliver Frey, general manager of warehousing and logistics. The relocation of more than 30,000 SKU numbered items from the old warehouse to the new warehouse began on March 13 and went nonstop for eight straight days until March 21. “The short duration of the move, along with accuracy of how items touched down in their intended storage locations was the result of months of planning and hard work,” Frey said.
In planning for the warehouse move, “the main focus was on minimizing any interruptions to our customer supply chain. The extensive planning and execution of the move limited the interruption to just five business days. “During our closure,” Frey continued, “the spare part teams did an amazing job diverting orders to other Liebherr warehouse sites throughout the United States and to our factories. Customer impact was very minimal.”
The executive management at Liebherr USA, Co. would like to recognize the City of Newport News; W.M. Jordan Co.; HBA Architecture Interior Design; Kimley Horn; all Liebherr employees involved and countless vendors and companies who exceeded our deadline and performance expectations, including Peak Logix, Kardex Remstar and Apple Moving Systems.
