Field Service Representative - Aircraft SystemsSaline, MI

The Field Service Representative is primarily responsible for providing proficient and timely support and field service to all internal and external customers. This position must address customer issues and ensure effective, long-term problem resolution and customer satisfaction. This job position is “Safety Sensitive” and falls under the FAA’s definition of “Aircraft Maintenance and Preventive Maintenance Duties.”

• * For consideration, all candidates must apply through our online career portal to be considered for this opportunity. Please note that resumes submitted via email will not be reviewed.
• * This position is not eligible for sponsorship. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.

Responsibilities

Essential Job Duties:

• Provide technical and logistical support to the customer (internal and external) assigned to support and backup support as required.
• Works closely with and creates a relationship of cooperation with all levels of the customer’s organization.
• Ensures customer’s skill and understanding of Liebherr products and documentation by providing training when required.
• Provide detailed explanations and technical training regarding existing and future modification programs; must ensure follow-up with the customer.
• Perform hands-on tasks during specific modification projects/programs when required and requested by the customer.
• Follow-up in coordination with our technical support organizations (Liebherr Lindenberg and Liebherr Toulouse) to validate the reliability of our products.
• Assist customers with troubleshooting efforts in coordination with their engineering department.
• Provide responses to technical questions raised by our customers.
• Identify the requirements for specific onsite assistance or training
• Provide technical and logistical assistance to the customer’s repair shops.
• Meet the customer’s management and review the trends and their perceptions regarding Liebherr general support and equipment / system performance.
• Maintain a rolling action list.
• Set-up a schedule for customer visits, considering the importance of accounts.
• Issue trip reports within 3 business days.
• Promote Liebherr service and support the sales/market efforts to external customers.

Job Specific Skills:

• Knowledge on aircraft systems and performance
• Application of mechatronics principles and ability to analyze mechanical problems
• Ability to coach and train internal and external customers
• Excellent interpersonal, verbal, and written communications skills
• Ability to read and understand technical documents
• Ability to work independently and as part of a team
• Decision making, problem identification and solving, and overall critical thinking
• Communication/Coordination of site activities with internal and external customers
• Have a mechanical competency and understanding
• Basic computer competency
• Works well under potentially stressful situations
• Takes initiative to go above and beyond in completing tasks and looking for additional tasks
• Demonstrates strong multitasking abilities

Competencies

Education and Experience:

• Bachelor’s degree in engineering and 1-2 years of related/relevant experience to the role; or 4-years of related/relevant experience to the role and/or training; or equivalent combination of education and experience.
• Additionally, an A & P license is preferred but not required.

Additional Requirements:

• Travel domestically and internationally up to 35% of the time.
• Ability to obtain and maintain a valid driver license and/or passport.
• FAA Airframe and Powerplant License Preferred – Not Required

Our Offer

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Jose Matrille.

Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.

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