An innovative customer experience well received!
Users from close to 100 different customer companies are using the Platform on a regular basis
The new Liebherr-Aerospace service platform went live on May 3, 2021. With in-service experience gathered during the last months, it is now a good time to take a first look back and verify how the platform has changed customer experience.
No less than 45 different companies have connected to our platform during the first month of operation - a number that more than doubled to reach 97 already by the end of September!
There is no doubt that its functionalities are responding to strong expectations. The 24/7 tracking information provided by our Repair Order Status is proving useful every day to many customers, allowing them to simplify repair management operations.
Launched in June 2021, our Technical Request service has helped more than 35 airlines to get faster resolution of fleet technical issues or answers to questions about our technical publications. Some customers even said that the possibility to follow the resolution progress and to share comments at any time was un-matched even when compared with some aircraft manufacturers.
Welcome to our service platform
Your journey on our service platform will very soon get even more comprehensive and value-adding: By the end of the year we will release our Spare Order Status service, to track any part order you may have in our network.
The online Commercial Support will allow you to create queries and get support on business-related matters with just a few clicks.
Our Training Center pages will provide unprecedented visibility on our training catalog and calendars.
Finally, you will have the possibility to browse new and serviceable parts available for sale in our Live Inventory Service, accelerating your procurement operations.
We will inform you when each of these services opens and we are eager to hear what you think about them. See you soon on our Service Platform.
