Terms and Conditions of Delivery and Payment

1. General provisions
The Liebherr online shop (hereinafter referred to as “Online Shop”) is operated by Liebherr-Purchasing Services GmbH, Hans-Liebherr-Strasse 45, 88400 Biberach, [email protected]) (hereinafter referred to as “Liebherr") who is the vendor of the products offered.
Orders and assignments by the customer and deliveries to the customer of products from the Online Shop are exclusively processed in accordance with these General Terms and Conditions of Delivery and Payment (hereinafter referred to as “GTC”).

2. Conclusion of contract
The presentation of the products in the Online Shop is not deemed an offer to enter into a purchase agreement. Upon submission of an order by simply “clicking” on the “Buy Now” button, the customer submits a binding offer to Liebherr on the conclusion of a contract. The customer promptly receives an order confirmation by email. This order confirmation confirms receipt of the order placed by the customer at Liebherr and specifies the details of the order, e.g., the products ordered, prices, shipping method, and other details. It shall not be deemed acceptance of the offer presented by the customer. The purchase agreement is not entered into until Liebherr confirms vis-à-vis the customer in a separate notification that the products have been shipped (shipping confirmation).

3. Delivery
Products can only be shipped within the EEA, Switzerland, Norway and Great Britain.
The products are delivered within two to eight business days of the conclusion of the contract, depend on the destination country.
In a force majeure event, the delivery periods are extended reasonably. If the default in delivery exceeds four weeks, each party shall have the right to cancel the contract.

4. Prices
All prices specified include statutory VAT plus the respective shipping costs (cf. below). This does not apply to prices specified for orders from Switzerland, Norway and Great Britain; these prices are net product prices (not including the levies, such as customs duties and taxes).

5. Shipping costs
Shipping costs are charged in addition to the specified price. Such costs are as follows for deliveries within the European Union or the EEA, each including statutory VAT:

France  €9.90, Belgium €7.90, Netherlands €7.90, Germany €4.90, Italy €11.90, Ireland €12.90, Denmark €9.90, Greece €18.90, Portugal €18.90, Spain  €18.90, Luxembourg €7.90, Sweden €12.90, Finland €17.90, Austria €7.90, Malta €36.00, Estonia €14.90, Latvia €14.90, Lithuania €14.90, Poland €11.90, Czech Republic €7.90, Slovakia €11.90, Hungary €11.90, Slovenia €11.90, Cyprus €38.00, Romania €18.90, Bulgaria €18.90, Croatia €11.90, Switzerland* €15.00, Norway* €17,90, Great Britain € 18.90;

Deliveries to Switzerland, Norway and Great Britain are billed net (of the levies imposed, such as customs duties and taxes). Such levies as they may incur shall be billed by the delivery agent separately and in addition to the price of the product which we charge.

6. Transfer of risks
The risk of accidental perishing of the products ordered shall be transferred to the customer when the products are handed over. In the event that you are a businessperson within the meaning of Sec. 14 German Civil Code (Bürgerliches Gesetzbuch; BGB), the risk is transferred to you when the products are handed over to a suitable shipping agent.

7. Terms of payment/Retention of title
Customers can pay the purchase price in advance, with credit cards (MasterCard/VISA), with debit cards (VISA Electron, Postepay, Servired, Carte Bleue, Dankort, Maestro, V-Pay, Carta Si, Euro 6000 and 4B) or by DIRECTebanking / Sofortüberweisung.
Until payment in full, Liebherr retains title of ownership in the products.
The customer may only offset payable amounts against uncontested claims or claims assessed in a legally binding manner.

8. Warranty/liability
The customer’s claims relating to legal and material defects shall be governed by the applicable legal regulations.
If the damage is caused by any intentional or grossly negligent violation of obligations by Liebherr or its legal representative or agents, Liebherr shall assume unlimited liability. Furthermore, Liebherr shall only be liable for the foreseeable damage common under such contracts that is caused by simple negligent violations of material obligations. Material obligations are obligations the violation of which endangers the achievement of the purpose of the agreement or the fulfilment of which is a prerequisite for the proper execution of the contract in the first place and on the compliance of which the customer may rely regularly. Liebherr shall not be liable for any simple negligent violation of obligations other than those specified in the preceding sentences. The aforementioned limitations of liability shall not apply in case of any injury of life, body, and health, any defect after accepting a warranty for the features of the products, and in case of maliciously concealed defects. Liability under the German Product Liability Act (Produkthaftungsgesetz) shall remain unaffected. To the extent that Liebherr’s liability is excluded or limited, such exclusion or limitation, respectively, shall also apply to the personal liability of employees, representatives, and agents.

9. Governing law
This Agreement shall be governed by the laws of the Federal Republic of Germany, excluding the U.N. Sales Convention (CISG).

10. Alternative settlement of disputes
At http://ec.europa.eu/consumers/odr/, the European Commission provides a platform for the online settlement of disputes. Liebherr is neither required nor willing to participate in any dispute resolution proceedings before a consumer arbitration tribunal.

Last updated: 08.02.2021

Voucher Terms and Conditions

The general Terms and Conditions of Delivery and Payment and Data Protection Statement of Liebherr-Purchasing Services GmbH (hereinafter "Liebherr") apply to the purchase of a Liebherr voucher card (hereinafter "voucher"). In addition, the following Voucher Terms and Conditions shall apply to the purchase of Vouchers.

1. The Liebherr Voucher Card
The voucher is not linked to a specific person and can be transferred at any time. It can be used by any holder without additional legitimation (e.g. PIN). If the value of the voucher is not sufficient for the purchase, the difference must be paid using another method of payment approved by Liebherr.

2. Period of validity; no cash payment, no interest payment
(1) The voucher is valid for 3 years after receipt by the first purchaser and can only be used for the purchase of goods in the Liebherr Shop (www.liebherr.com/liebherrshop). No interest is paid on the credit balance.
(2) The credit balance of a voucher can be used in full or in partial amounts. Voucher balances are not paid out in cash.

3. Dispatch / delivery
The voucher will be sent to the e-mail address specified in the order process. The PDF file sent contains the immediately valid voucher. The delivery time is up to 24 hours.

4. Warranty for defects
We are liable for defects of the vouchers according to the applicable legal regulations.

5. Misuse, theft, or loss of a Liebherr voucher
Once the voucher has been sent to the e-mail address specified in the order process, any holder can dispose of the voucher without us having to check its legitimacy. The voucher must therefore be stored carefully and treated as cash. We accept no liability and provide no compensation in the event of loss of the voucher or its misuse unless we are responsible for this.

Update 26.11.2021