The Parts Assistant is available globally via App Store (iOS) and Google Play (android) and can be used free of charge by customers with a valid MyLiebherr business account. Developed with direct input from operational users, the application supports different maintenance environments, including ports, terminals and offshore installations where rapid decision-making on site is critical.
At the core of the app is an AI-based spare parts identification function. Users can identify components via photo recognition, text search in more than 100 languages, QR code scanning, entering the item number or a combination. This functionality allows immediate identification even when nameplates are damaged, unreadable or missing. Additionally, results can be cross-checked using the official Liebherr parts catalogue before ordering, reducing the risk of incorrect orders and subsequent deliveries.
Complementing part identification
The app helps users by listing the actual operating hours of the machines and the respective service kits for the next regular maintenance interval. The overview includes lists of required spare parts, service materials and consumables. These lists can be customised to meet operational requirements and then ordered in seconds. ‘Parts Assistant represents a next level of work simplification for our customers,’ says Florian Markert, Product Manager at Liebherr. ‘By simplifying and accelerating parts identification directly on the machine we are helping maintenance teams to focus on the maintenance itself rather than the administration.’
Cross-check with professionals
An additional feature, expert check, addresses situations where operational certainty is required. If users are unsure whether the identified component is correct, the app allows them to submit a verification request directly to the responsible Liebherr service partner. The request is processed via a dedicated service ticket, ensuring professional confirmation without interrupting on-site work.
The app has already received strong feedback during a preceding trial phase. Users involved in testing reported noticeable time savings, fewer ordering errors and improved transparency when preparing maintenance activities across crane fleets. Based on this response, the app was made broadly available while continuing development. ‘We have seen very constructive feedback from customers who participated in the trial phase, and we are pleased to be able to provide this work-simplifying tool to the wider market now,’ Florian Markert adds. ‘We are continuously expanding its functionality and scope, based on operational requirements and technological progress.’
With Parts Assistant, we have developed an application for mobile harbour, offshore and ship cranes, as well as deep foundation, duty cycle and crawler cranes (up to 400 t). This cross-sector approach underlines our broader strategy of applying digital solutions consistently across our industrial portfolio.
We position digital service tools as a practical benchmark rather than a showcase – aimed at measurable efficiency gains and forward-looking maintenance processes in global cargo handling and industrial operations.
