Marketing Manager CRM (F/M)Toulouse | Job-ID 15916
- Job-ID 15916
- Division Aerospace et ferroviaire
- Société Liebherr-Aerospace Toulouse SAS
- Secteur Marketing / RP / Communication
- Pays France
- Niveau d'entrée Expérimenté
- Type de contrat Temps plein
Because we are focused on a long-term growth, our development is based on our products’ quality, on our technological mastery, and on our industrial and financial independence. To support our growth, we are looking for a Marketing Manager CRM (F/M)
Integrated into the team Business & Services of the aerospace division, you will contribute to the improvement of customer experience through the optimum use of the new CRM Microsoft Dynamics 365.
To achieve this mission, you carry out the following activities:
- Promote the change management in the implementation of the CRM among stakeholders
- Monitor overall user activity, data quality and effectiveness of the answers they receive
- Analyze the effectiveness that clients obtain thanks to the CRM and report internally during meetings
- Manage user feedbacks and enhancements in collaboration with the technical product owner of the CRM
- Benchmark the aerospace sector and Liebherr Group to know how companies deal with Customer Experience through CRM, and make recommendations for Liebherr-Aerospace
- Maintain in depth-knowledge of MS Dynamics
Graduated from an engineering or business school associated with a Digital Marketing option, you already worked in the field of industry. You have already five years of experience in marketing strategy and customer experience and you want to use your skills in the current dynamic in aerospace for digital services.
Fluent in English.