ERP Support Affiliates for Parts, Reman & Customer SupportColmar | Job-ID 14191

  • Job-ID 14191
  • Division Secteur minier
  • Société Liebherr-Mining Equipment Colmar SAS
  • Secteur Service client
  • Pays France
  • Niveau d'entrée Expérimenté
  • Type de contrat

He/She Provide business consulting to Customer Service Functions at Affiliates to ensure application of business processes within the enterprise tools are maintained in accordance to best practice. He/She will provide initial and periodic training for use of these tools according to MIN policies procedures and work instructions throughout the Mining division

Responsabilities

  • Provide Customer Service processes training to the ERP/Maintenance management system users of Liebherr affiliates (Parts, Reman & Customer Support)
  • Supervise the set-up and follow-up of Affiliates' users training plans
  • Create and maintain the Business Management System procedures and instructions for the end users
  • Ensure application of common procedures throughout MIN Affiliates to guarantee best practices and data quality
  • Reply to Affiliates requirements in terms of ERP support
  • Participate to the set-up of ERP/Maintenance management system for new organizations
  • Follow-up Service Excellence actions lists on ERP/Maintenance management system topics
  • Coordination of Affiliates Requirements in collaboration with Customer Services processes experts, Liebherr IT Services and MIN IT
  • Provide support to the improvement and harmonization of the processes as defined with the Customer Services processes experts

Competencies

  • Master Degree in Business Administration, Enterprise Resource Planning or Supply Chain Management
  • Fluency in English required, Spanish is a major advantage
  • Experience in ERP system as support or key user
  • Logistics and/or technical background is an advantage
  • Experience developing and delivering technical training for use of ERP and Enterprise systems
  • Knowledge in Business Intelligence tools and/or SQL is an advantage
  • Self organized, structured, able to work independently as well as part of a team
  • Excellent communication skills
  • Open to frequent international travels

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  • Job-ID 14191
  • Division Secteur minier
  • Société Liebherr-Mining Equipment Colmar SAS
  • Secteur Service client
  • Pays France
  • Niveau d'entrée Expérimenté
  • Type de contrat

L'entreprise

La société Liebherr-Mining Equipment Colmar SAS produit une gamme très diversifiée de pelles hydrauliques sur chenilles de 100 à 800 tonnes et godets jusqu’à 42m³.

Site

Liebherr-Mining Equipment Colmar SAS

49 Rue Frédéric Hartmann

68000 Colmar

France

Interlocuteur/trice

Anaïs Formwald

* Une passion commune. Tant d’opportunités.