After Sales Administrator - Mobile CranesBiggleswade

Liebherr Great Britain is currently recruiting for an After Sales Administrator to our our Mobile Crawler Cranes division based out of the Biggleswade office.

The role will ensure maximum commercial recovery from service engineers’ times. To participate in minimising the work-in-progress stock levels.  To ensure administrative procedures are adhered to and developed whilst working within the Company’s key result areas, Business Performance, Customer Focus, People and Teamwork, Leadership.

Your Responsibilities

Your Responsibilities:
•    Participating in taking calls from customers, liaising with service engineers, all members of the Mobile Crane sales and after-sales team and all other company personnel as appropriate.
•    The construction of internal and external invoices using all relevant supplied information.
•    Inputting engineers’ times to build up the cost bases for invoices and for payroll purposes.
•    Creating new maintain machine files, collating data and maintaining machine records in an organised and disciplined way.
•    Identifying and implementing improvements to the after-sales administration process.
•    Collating information sufficient to support an internal or external invoice.
•    Performing and communicate in a manner that builds on the strength of the Crane After-Sales team, Liebherr-Great Britain Ltd and the Group
•    Undertaking some or all the duties of other personnel in the absence of the latter as may be required from time to time.

Your Profile

The successful candidate will require the following:
•    Ideally have experience in the construction plant or transport industry, possibly in a parts, warranty or service environment.
•    To be a good, effective communicator verbally and by email at all levels
•    Have a strong customer service ethic with a positive and pro-active approach
•    Ability to use own initiative and be self-motivated
•    Excellent administrative skills with an understanding of the need for close control of engineering information, it’s retrieval and communication
•    Computer literate and able to demonstrate uses of IT relevant to role, including Word and Excel

What we are offering

•    The opportunity to work with an industry-leading manufacturer.
•    Secure and progressive work environment.
•    Competitive salary and benefits.
•    Training and personal development.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Aleksandra Szczepanska.

One Passion. Many Opportunities.