Technical Support SpecialistPerth | ID del trabajo 72553

Do you thrive on tackling complex technical challenges and building strong customer relationships? Liebherr-Australia is searching for a passionate Technical Support Specialist to join our National Team! As a key player, you'll diagnose and resolve intricate technical issues related to Liebherr mining trucks, ensuring smooth operations for our customers.
Liebherr-Australia is growing as a global OEM, and we are looking for committed people to join our team in delivering the best possible customer service to our customers.
Reporting to the General Manager Technical Support - Mining, you will be supported to build your knowledge and become a valued advisor in the delivery of support for Mining products.

Here's a glimpse into your day-to-day tasks:

•    Technical Expertise: Leverage your knowledge to provide expert support, troubleshoot faults, and deliver solutions for reliability and performance issues.
•    Data & Analysis: Practice effective documentation, monitoring, and analysis, particular focus on equipment modifications, reliability, and availability.
•    Customer Relations: Build long-lasting relationships with clients, providing them with relevant training and insights on technical matters.
•    Knowledge Sharer: Mentor and coach on-site technicians, fostering a team environment of continuous learning.

What we look for in our specialists?

•    Proven customer-facing experience in a field environment.
•    A tertiary qualification in electrical, mechanical, computing, communication systems, or relevant trade experience with exceptional skills.
•    A keen mind for critical thinking, data interpretation, and root cause analysis.
•    A passion for keeping up with new and emerging technologies.
•    The ability to take decisive action and deliver solutions swiftly.
•    Excellent communication skills to bridge the gap between technical knowledge and clear client interaction.
•    A valid driver's license and relevant industry experience are a plus.

Why Liebherr?

We offer more than just a job; we offer a rewarding career path. Join us and enjoy:
•    A supportive culture that celebrates achievements and fosters recognition.
•    Competitive benefits package including 5 bonus leave days, leave purchase options, parental leave, and Employee Assistance Programs.
•    Exclusive employee discounts to help manage everyday costs.
•    Genuine opportunities for career development and growth.

At Liebherr, we value your well-being. We offer a culture of recognition and reward, celebrating your contributions and ensuring you feel valued. You'll have access to generous benefits like bonus leave days, parental leave, and comprehensive training programs, fostering your personal and professional growth.

Diversity and Inclusion

Diversity and inclusion sit at the heart of the Liebherr Group’s Core Values.  We are committed to building a workforce that is representative of the communities in which we live, work and operate. Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace.

Culture

We are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers.

Liebherr Australia would like to thank you for submitting your application, candidates are advised that interviews may commence before closing date.

Please note: applicants successful in progressing past interview stage will be required to undergo a Pre-employment process including National Police Clearance and Medical Screening process which includes drug and alcohol testing.

Applications from agencies or third parties will not be accepted.

Ready to make a real impact? Apply now! If you have any questions, please contact Jonathan Banks.

Applications Close 24 May 24

One Passion. Many Opportunities.