Head of Customer Service for Mobile CranesMéxico City | ID del trabajo 65777

Responsibilities

• Planning, coordination and handling of service missions
• Complaint support
• Warranty processing
• Management of customer master data and product evaluations
• Realization of market analyses
• Support of service branches and end customers with technical queries
• Support of field service technicians on site
• Assistance in the organizational development of the service branches and service partners
• Implementation of service core competencies to sustainably maximize customer satisfaction
• Administration/direction and development of the related field service technicians
• Planning and organization of training sessions for customers and field service technicians
• Continuous evaluation and improvement of operational processes
• Analysis, control and execution of actions related to the financial situation of the After Sales department
• Consolidation of customer loyalty

Requirements

• Technical or commercial studies or a comparable formation with additional qualifications
• Fluent in Spanish and English, German is a plus
• Several years of professional and leadership experience in a comparable service position
• Strong Customer orientation and distinctive communication skills, Experience in field service, sales or after sales is preferable, Entrepreneurial mindset with the ability to think strategically and analytically, Reliable and quality-conscious way of working, Leadership skills and well-developed communication and problem solving competency as well as team spirit and commitment/engagement, Knowledge in finance is preferable
• Willingness to travel, Self-organized and a cooperative style of working

¿Hemos despertado su interés? En tal caso, esperamos con interés su solicitud online. Si tiene alguna pregunta, póngase en contacto con [[Valeria Rivera]] en: [[[email protected]]].

One Passion. Many Opportunities.