10/02/2019 Liebherr starts service network for common rail systems

Michal Przybylski, Head of Customer Service at Liebherr-Components Deggendorf GmbH together with Holger Steinmetz from Steinmetz GmbH.

Michal Przybylski, Head of Customer Service at Liebherr-Components Deggendorf GmbH together with Holger Steinmetz from Steinmetz GmbH.

By now, exchanging the entire component assembly by a new part was the only possibility. "This is anything but optimal with regard to resources and the environment. We, therefore, gave thought to it and came up with a better solution for our customers," explains Michal Przybylski, Head of Customer Service at Liebherr-Components Deggendorf GmbH. Another positive side effect of our new concept is the cost benefits of the repair of up to 75% below the new part price, as partial repairs are also possible. Moreover, Liebherr offers the possibility of replacement with an overhauled spare part.

Together with a service partner, the specialist in common rail injection systems has launched a pilot phase. Its objective is to gradually expand the service network worldwide. What is important for Liebherr is a fast and uncomplicated process for the customers. The service will, therefore, be provided by the so-called diesel partners locally in different countries, in close proximity to the customer. Alongside these diesel partners responsible for the repairs and sales of spare parts, Liebherr diesel service network also includes distributors. As cooperative partners of Liebherr Components in Deggendorf, they will function as independent representatives for repair, exchange and spare parts for the injection systems in future. They will also take over the coordination of the diesel partners, train and audit them according to the specifications and in close cooperation with Liebherr.

www.liebherr.com/injection-systems