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Manager Service (EMT)Sanpada | Job ID 26705

  • Job ID 26705
  • Division Liebherr International
  • Organization Liebherr India Private Limited
  • Area of employment Customer Service
  • Country India
  • Entry level Professionals
  • Type of contract full time
  • Date of entry 27/01/2021

Job Location: PAN India

Responsibilities

  • Operational assistance to the Head of Customer Service and Sales Team
  • Handling of service requests.
  • Arranging of service activities
  • Attending machines with service engineer / alone whenever required.
  • Train company and Customer Service staff with Head of Customer Service
  • Improve customer relationship in co-ordination with Head of Customer Service
  • Assure technical support to customers, engineers, the service stations and the sales department
  • Ensure adherence to warranty policies
  • Ensure warranty recoveries from concerned factories
  • Pro-active approach of services and customers support
  • Planning of engineer pool
  • Preparation of project specific documentation
  • Checking and follow up of service reports
  • Checking and follow up of hour reports
  • Filing of project or work specific correspondence like certificates, data, protocols, paperwork, measuring protocols, MOMs, emails, etc.
  • Support of commissioning jobs in the area of the service operation
  • Assist Head of Customer Service with required service activities.
  • Working according to rules with internal software

Competencies

  • Education: Completed B Tech/ Diploma in engineering (mechanical or a combination of mechanical and hydraulic technologies) and commercial background.
  • Experience: At least 6 years experience as a Service Engineer and 3 to 4 years as Service Manager. Experience with part lists, preparing quotes and order administration
  • Special abilities, skills: Demonstrated initiative to visualize, organize, manage, and complete projects in individual and group settings.
  • Ability to interface with all levels of staff.
  • Demonstrated ability to handle confidential information.
  • Assist the Company in any necessary duties to achieve company goals.
  • Perform other related duties as assigned.
  • Exact and precise working, ready to work extensively in field.
  • Ability to coordinate and plan maximum utilization service resources
  • Communication / Negotiation / Presentation Skills
  • Working with a pro-active approach

Our Offer

  • Compensation at par with industry standards | Corporate Health Insurance and term life insurance.
  • Financial stability | annual reviews | service awards & reward recognization | career progression
  • Join a dynamic and safety focused team

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  • Job ID 26705
  • Division Liebherr International
  • Organization Liebherr India Private Limited
  • Area of employment Customer Service
  • Country India
  • Entry level Professionals
  • Type of contract full time
  • Date of entry 27/01/2021

The company

 Liebherr India Private Limited with its main site in Mumbai was founded in 2006. It is responsible for sales and customer service of maritime cranes, construction machines (earthmoving, special deep foundation, tower cranes, and concrete technology), mining, mobile and crawler cranes, components and material handling technology in India and some neighbouring countries.

Location

Liebherr India Private Limited

Kesar Solitaire, 25Th & 26Th Floor,

400705 Sanpada

India

Contact

Pallavi Mumbaikar

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