Support packages

Liebherr tailored support programs are created with our customers in mind, and are designed to present a cost-effective package for specific needs of the mine, machine, or customer's wishes.

  • Assembly and commissioning support
  • Proactive machine inspections to assess condition and enhance performances
  • Technical assistance on call, 24/7 or with permanent base on site
  • Diagnosis and troubleshooting support
  • Maintenance & repair jobs, supervision or turnkey
  • Structural component inspections and repairs
  • Maintenance contract up to full MARC, tailored to customer’s requirements
  • Technical training courses and E-Learning training packages
  • Operator training at commissioning and refresh trainings
  • Tailored assistance
    Experienced teams from our local Service Organizations and Factories available for tailored assistance to customer specific projects & site requirements.

    Tailored assistance

    Experienced teams from our local Service Organizations and Factories available for tailored assistance to customer specific projects & site requirements.

  • Liebherr Mining Service Excellence Program
    Liebherr has defined global standards to ensure the highest quality in everything we do.

    Liebherr Mining Service Excellence Program

    Liebherr has defined global standards to ensure the highest quality in everything we do.

  • Assembly and commissioning support
    Liebherr service team ensured the assembly of the 800 tonnes machine.

    Assembly and commissioning support

    Liebherr service team ensured the assembly of the 800 tonnes machine.

  • Liebherr troubleshoot advisor system
    The troubleshoot advisor system contains trusted supports and services to keep your Liebherr mining equipment running.

    Liebherr troubleshoot advisor system

    The troubleshoot advisor system contains trusted supports and services to keep your Liebherr mining equipment running.

  • Technical training courses
    In addition to training courses at Liebherr facilities, Liebherr offers comprehensive on-site training covering all technical aspects of the machine, during and after installation.

    Technical training courses

    In addition to training courses at Liebherr facilities, Liebherr offers comprehensive on-site training covering all technical aspects of the machine, during and after installation.

    • Liebherr-Mining facilities worldwide

    Liebherr’s service network organisation and product engineering groups provide fast and proactive support over the lifetime of the machine and promote a robust partnership between Liebherr and our customers.

    Repair and remanufacturing

    The Liebherr remanufactured components are a true alternative to purchasing new components. Liebher Mining repair and reman program

    Job reports

    Liebherr mining machines are working in various environmments. A job report is made about the machine’s performance, qualities, and abilities. Read concrete case studies. Job reports

    Liebherr service tools

    Liebherr delivers professional customer support solutions with a wide range of service tools for excavator specific maintenance: pump, cylinder, travel drive, track pad maintenance or replacement, ensuring optimal working conditions no matter the size of the component.
    We need your consent This video is provided by Google*. When you load this video, your data, including your IP address, is transmitted to Google, and may be stored and processed by Google, also for its own purposes, outside the EU or the EEA and thus in a third country, in particular in the USA**. We have no influence on further data processing by Google. By clicking on “ACCEPT”, you consent to the data transmission to Google for this video pursuant to Art. 6 para. 1 point a GDPR. If you do not want to consent to each YouTube video individually in the future and want to be able to load them without this blocker, you can also select “Always accept YouTube videos” and thus also consent to the respectively associated data transmissions to Google for all other YouTube videos that you will access on our website in the future. You can withdraw given consents at any time with effect for the future and thus prevent the further transmission of your data by deselecting the respective service under “Miscellaneous services (optional)” in the settings later also accessible via the “Privacy Settings” in the footer of our website). For further information, please refer to Data Protection Declaration and the Google Privacy Policy. * Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland; parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
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    Liebherr delivers professional customer support solutions with a wide range of service tools for excavator specific maintenance. Play video
    Liebherr delivers professional customer support solutions with a wide range of service tools for excavator specific maintenance: pump, cylinder, travel drive, track pad maintenance or replacement, ensuring optimal working conditions no matter the size of the component.
    We need your consent This video is provided by Google*. When you load this video, your data, including your IP address, is transmitted to Google, and may be stored and processed by Google, also for its own purposes, outside the EU or the EEA and thus in a third country, in particular in the USA**. We have no influence on further data processing by Google. By clicking on “ACCEPT”, you consent to the data transmission to Google for this video pursuant to Art. 6 para. 1 point a GDPR. If you do not want to consent to each YouTube video individually in the future and want to be able to load them without this blocker, you can also select “Always accept YouTube videos” and thus also consent to the respectively associated data transmissions to Google for all other YouTube videos that you will access on our website in the future. You can withdraw given consents at any time with effect for the future and thus prevent the further transmission of your data by deselecting the respective service under “Miscellaneous services (optional)” in the settings later also accessible via the “Privacy Settings” in the footer of our website). For further information, please refer to Data Protection Declaration and the Google Privacy Policy. * Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland; parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
    ** Note: The data transfer to the USA associated with the data transmission to Google takes place on the basis of the European Commission’s adequacy decision of 10 July 2023 (EU-U.S. Data Privacy Framework).

    Liebherr Mining power

    Liebherr provides proven technical design and constant innovative development of mining equipment. Our goal: To deliver superior productivity that enables our customers to move more tons per hour at the lowest cost. Play video We need your consent This video is provided by Google*. When you load this video, your data, including your IP address, is transmitted to Google, and may be stored and processed by Google, also for its own purposes, outside the EU or the EEA and thus in a third country, in particular in the USA**. We have no influence on further data processing by Google. By clicking on “ACCEPT”, you consent to the data transmission to Google for this video pursuant to Art. 6 para. 1 point a GDPR. If you do not want to consent to each YouTube video individually in the future and want to be able to load them without this blocker, you can also select “Always accept YouTube videos” and thus also consent to the respectively associated data transmissions to Google for all other YouTube videos that you will access on our website in the future. You can withdraw given consents at any time with effect for the future and thus prevent the further transmission of your data by deselecting the respective service under “Miscellaneous services (optional)” in the settings later also accessible via the “Privacy Settings” in the footer of our website). For further information, please refer to Data Protection Declaration and the Google Privacy Policy. * Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland; parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
    ** Note: The data transfer to the USA associated with the data transmission to Google takes place on the basis of the European Commission’s adequacy decision of 10 July 2023 (EU-U.S. Data Privacy Framework).

    Service network

    No matter where you are, our global network is always ready to assist you. Find your closest customer service contact here. Find contact

    Customer service

    Liebherr strives to meet the high expectations of its customers by providing exceptional service and high-quality customer support and interaction. Play video
    Liebherr strives to meet the high expectations of our customers by providing exceptional service and high-quality customer support and interaction. By developing products alongside our customers, we can offer the product that customers need and want, not a product they must adapt to.
    We need your consent This video is provided by Google*. When you load this video, your data, including your IP address, is transmitted to Google, and may be stored and processed by Google, also for its own purposes, outside the EU or the EEA and thus in a third country, in particular in the USA**. We have no influence on further data processing by Google. By clicking on “ACCEPT”, you consent to the data transmission to Google for this video pursuant to Art. 6 para. 1 point a GDPR. If you do not want to consent to each YouTube video individually in the future and want to be able to load them without this blocker, you can also select “Always accept YouTube videos” and thus also consent to the respectively associated data transmissions to Google for all other YouTube videos that you will access on our website in the future. You can withdraw given consents at any time with effect for the future and thus prevent the further transmission of your data by deselecting the respective service under “Miscellaneous services (optional)” in the settings later also accessible via the “Privacy Settings” in the footer of our website). For further information, please refer to Data Protection Declaration and the Google Privacy Policy. * Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland; parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
    ** Note: The data transfer to the USA associated with the data transmission to Google takes place on the basis of the European Commission’s adequacy decision of 10 July 2023 (EU-U.S. Data Privacy Framework).